What is HelpMaster Pro?
Whether you are running an internal helpdesk, or external service desk, HelpMaster Pro provides a complete set of integrated helpdesk software modules to work across all communication channels within your enterprise. If you are doing business via the phone, email or web, HelpMaster Pro will help you to deliver outstanding customer service while at the same time allowing you to build a consolidated overview of your business needs and support information.
More than just helpdesk software
HelpMaster Pro is a unique
template based helpdesk software solution, which allows you to combine and capture support, sales, marketing and feedback information from your customers via the use of a powerful workflow engine.
Key features include
- Log jobs quickly and easily via powerful templates
- Search the knowledge base for resolutions to known problems
- Build custom escalation rules via the "Priority Manager"
- Automatic notification of key helpdesk events
- Integrated full HTML, web-enabled knowledge base
- Comprehensive client / customer database
- Asset and configuration item database
- Web interface for both staff and clients for helpdesk access anywhere
- Automatically convert email into helpdesk jobs
- Over 140 management reports
- Full range of text features including spell check, HTML and autotext
- Active directory integration
- Fill attachments can be linked to jobs (screenshots etc)
- Scaleable database utilizing Microsoft SQL Server 2005
- Simple to install - intuitive to use
That's why HelpMaster Pro is being used all around the world by the following industries...
- Private and public businesses
- Hospitals, Medical centres
- Government agencies
- Schools, universities and other educational institutions
- Hotels, hospitality institutions
- Banks, finance groups, insurance agencies, consultancies
- Museums, fashion houses, restaurants, software shops and many more...
Manage your business
HelpMaster Pro is a flexible solution that is currently being used to manage...
- IT helpdesks, general helpdesks for incident and problem management
- Complaints management
- Facilities management
- Software develoment bug tracking
- Project management
- Client support, customer relationship management
- Sales managementand more.
HelpMaster Pro is now in it’s 9th annual release and is built on the strength of over a decade of world-wide, real-life helpdesk experience, feedback and refinement.
Download an evaluation copy of the award winning HelpMaster Pro helpdesk software today.
