Customer service and IT support software

Great customer service doesn't just happen.

It's the result of great people, well-defined processes, and tools to help your team help your clients.  That's where HelpMaster comes in. 

HelpMaster is a feature-rich, affordable help desk software solution that gives any business the ability to log, track, manage, automate and escalate customer support issues. 

HelpMaster is priced to be affordable, and packed with features that scale to any size business, regardless of the process maturity level.

IT Help-desk, ITSM, Facilities Management

HelpMaster is specifically designed for use in IT helpdesk, ITSM service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service.

  • For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into.  Perfect for customer support management.
  • For businesses looking to align their maturing support services with the principles of ITIL® and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool that will allow you to align your business with ITIL incident management, ITIL problem management, change management, knowledge management and more.

Built on the strength of feedback from thousands of users around the world, HelpMaster is a flexible tool-set that offers business of all shapes and sizes a powerful service management platform to build upon.


IT help desk support software

easy to use helpdesk software

Easy to use

Modern user interface, drag 'n drop, workflow templates, spell-check and more.


download helpdesk software

Download trial

Get started today with your evaluation.  No time-limit trial and full technical support.


help desk automation tools

Help desk automation

HelpMaster has many features to log, track, manage, report, and automate your support processes.


affordable australian made help desk software


Choose which version you need.  Concurrent licensing means you only pay for what you use.


Client showcase

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Testimonial for HelpMaster as an IT Support system

Two years ago we were searching for an enterprise grade helpdesk software solution. After evaluating a multitude of other applications, we were fortunate enough to stumble upon HelpMaster. We were immediately overwhelmed by the elegance of the application in its flexibility, capability, feature set and reliability. It is well designed, well written and is greasing the wheels of our customer support operations every single day. Since ditching our old legacy helpdesk software I have had the pleasure of not receiving a single phone call about problems with helpdesk software. HelpMaster has operated flawlessly for two years now. What is more amazing is the support – when we have operational questions or are seeking new features, PRD software listen and respond. This is the first time I have witnessed the perfect customer/vendor relationship in my 15 years in IT. The licensing model also deserves mention. HelpMaster's concurrent licensing model means we pay for what we use, not for what we could potentially use, but never do. Finally, a software vendor that understands its customers’ needs. Keep up the great work PRD!

Chris Deegan

IT Manager, Rutledge Engineering

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Email to ticket conversion

email to ticket conversion for the helpdesk

If so, then you are going to love the Email Manager!