This blog is a continuation of an article written for the December edition of the PRD Insider newsletter. The article was called Welcome to the Financial Crisis and discussed some simple options for reducing costs.

This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it? 

An update on www.helpmasterpro.com and who is going to be #1000?

Testing out some new video software!

Ross will be leaving PRD on November 6th, 2008 to focus on a volunteer Christian ministry. 

The global recession that seems imminent has an up-side for companies looking for a world class helpdesk or service desk software tool.

Don't get caught in 'dll hell' when installing HelpMaster Pro. Follow this simple advice for a better outcome.

A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires!

The 2008 PACRIM conference is over for another year. Here's my take on it.

Today was the opening day of the 2008 PACRIM helpdesk conference held in QLD, Australia.

Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1

Email is an important part of any helpdesk operation, and HelpMaster Pro delivers a lot of options when it comes to configuring, sending and authoring email. Learn how the "From" address setting within HelpMaster Pro can help you achieve a more organized helpdesk.

What to do when your Vista machine's CPU runs at 100%

Some basic stats on the rise and rise of the www.helpmasterpro.com

11111010111 was another good year for PRD Software. He's my brief re-cap of what happened.

Send us your errors! You know you want to!

Running the web on II7 (eg. Vista) requires a couple of small adjustments. Knowing these couple of tricks will make your life that much easier...

There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question?

Database maintenance is vital for keeping your HelpMaster Pro database working at it's peak. When was the last time you did some basic maintenance on your SQL Server database?

Where should you link to when the web is Active Directory enabled? The answer may surprise you...

The way your web interface is configured for debug may have a big impact on performance...

Last week Adam Cogan from www.SSW.com.au dropped in for a quick visit...and an impromptu code review.

A newly discovered tool (Selenium) could greatly improve the testing of HelpMaster Pro

SQL Server code camp - Charles Sturt University Wagga Wagga 2007

HelpMaster Pro release candidate

Here is my adventure getting HelpMaster Pro web interface to run on an externally hosted website (ie, using a hosting company). There were a few gotchas to consider but we got there in the end...

Welcome to the world of webbed feat and my HelpMaster Pro blog!