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	Friday, May 18, 2012

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The Helpdesk you used to know

By Rod on Tuesday, September 27, 2011

The face of helpdesk is changing, and it's not pretty... Do success or limited resources mean sacrificing courtesy and professionalism?

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Solutions	Company	News	Helpdesk articles	Downloads and Evaluation
Helpdesk software	Contact Us	Blog	Telephone skills for the helpdesk	Download trial version
Email response management	International resellers	Discussion board	Staff to clients helpdesk ratio	Service packs
Workflow and SLA managemnt	Testimonials	Twitter	Staffing a helpdesk	On-line helpfile
Web self-service		FaceBook	How to evaluate helpdesk software	Watch video demonstrations
Knowledge base			Why use helpdesk software?
Active Directory			Use Excel for helpdesk reporting
			People Process and Technology	Purchase information

ITIL Alignment	Consultancy		Knowledge Centered Support	Product development
Incident Management	Training		Knowledge Centered Support (KCS)	Roadmap
Problem Management	Consulting
	Custom Reports
	Professional services			Latest version
				12.5.17 (17 May 2012)

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