ITIL-compliant software and blues-compliant guitars
Dec
8
Written by:
HelpMaster Administrator
Thursday, December 08, 2011
Is there such a thing as "ITIL compliant software?" What about blues-compliant guitars?
The following was my response to a LinkedIn question that was posted here.
In answer to "Is there such a thing as an ITIL compliant service desk application?"
Nope.
ITIL is a library. You cannot be compliant to a library.
ITIL describes a process only. It doesn't tell you how you must implement it. You can implement it any way you want. Descriptive, not prescriptive is the tag the ITIL boffins use. Software may give you the ability track and manage your implementation more effectively.
Here's an analogy that might make sense.
I love playing music. Loud electric blues guitar specifically...
Blues music has a well defined structure. A five note pentatonic scale with a "blue" note thrown in for a bit of colour. Follows a I, IV, V chord progression. There's the library.
So when I play the blues, am I "Blues compliant"? I refer to the theory and the vast library of blues players before me, but my implementation/alignment with the blues is very much an individual expression of the "theory/library", and my effectiveness of it is questionable.
ITIL compliant software exists no more than a blues-compliant guitar exists.
And if such a guitar did exist......Jimi would've smashed that too!
http://www.helpmasterpro.com/community/blogs/entryid/23/if-itil-is-the-answer-whats-the-question.aspx
2 comment(s) so far...
Re: ITIL-compliant software and blues-compliant guitars
To extend the metaphor a little further, Jimi could play the blues like no other (Red House), but more than anyone else, he is known to have taken the blues "library" and absolutely create his own voice and interpretation of it.
I recently saw a comment that said "Best practice = no innovation".
Imagine if Jimi stuck to the 12 bar blues, with a clean strat tone plugged straight into a Fender Dual Showman.
No way! He went wild, found new sounds, destroyed Marshall amps, invented new stompboxes and drove the whole industry (and music lovers) nuts. Guitar playing and music have never been the same since.
Jimi tipped his hat to the players before him and the blues method, and then took it to another level.
ITIL is a so-called best practice. Just be careful that if you find yourself somehow "compliant" to it, you just might go down in history as the most boring, non-innovative, middle-of-the road service manager that no-one will ever know about.
Be a Service Desk Jimi.Rock on
By Rod Weir on
Thursday, December 15, 2011
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Re: ITIL-compliant software and blues-compliant guitars
Steve Jobs on Innovation.
www.youtube.com/watch?v=UvEiSa6_EPA&NR=1&feature=endscreen
By Helpdesker on
Sunday, March 10, 2013
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