HelpMaster Blog


Join PRD Software as they blog their way through the life and times of developing, supporting and working with HelpMaster helpdesk / service management software.

7 Internet-enabled things that HelpMaster does that you may not have known about
HelpMaster has a lot of functionality. Most of it is immediately visible and obvious, however some features are a little more subtle, particularly some of the internet related ones.

Build a help-desk reporting dashboard using Excel
In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool to build pivot-table helpdesk dashboards.  For the first part in this reporting series, see

CeBIT Sydney May 2015
Last week, PRD Software and HelpMaster once again exhibited at the annual IT tradeshow, ceBIT. (

Regression Testing an ITSM tool
Avoid the pitfalls and heart-ache of a botched ITSM software upgrade by utilizing some basic principles of regression testing the latest release of your helpdesk software. What is regression testing?

ITSMF Australian LeadIT conference - Canberra - recap
PRD Software and HelpMaster recently exhibited at the annual ITSMFA service management conference in our home town of Canberra.  Here's the recap.

Helpdesk and service desk experiences at CeBIT 2013 - Darling Harbour, Sydney
Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.  

2012 Year in review for PRD Software and HelpMaster help desk software
2012 was another successful year for PRD Software and HelpMaster.

HelpMaster helpdesk software qualifications
Why should you consider HelpMaster helpdesk software?  Look at it's capabilities! A tongue-in-cheek post inspired by a recent discussion in the Back2ITSM Facebook group about software verification schemes.

HelpMaster and VersaSRS
HelpMaster is an Australian helpdesk product, developed by PRD Software, based in Canberra. VersaSRS is an Australian helpdesk product, developed by VersaDev, based in Adelaide. Both products share some notable similarities.  

ITIL-compliant software and blues-compliant guitars
Is there such a thing as "ITIL compliant software?"  What about blues-compliant guitars?