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ITIL + Service Management solution = ROI?

By Rod on Thursday, March 04, 2010

Does implementing ITIL alongside a service management solution make good economic sense? Are organizations realizing a positive ROI on their ITIL initiatives and/or their service management solution of choice?

What would Einstein say about EMC?

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Solutions	Company	News	Helpdesk articles	Downloads and Evaluation
Helpdesk software	Contact Us	Blog	Telephone skills for the helpdesk	Download trial version
Email response management	International resellers	Discussion board	Staff to clients helpdesk ratio	Service packs
Workflow and SLA managemnt	Testimonials	Twitter	Staffing a helpdesk	On-line helpfile
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Problem Management	Consulting
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	Professional services			Latest version
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