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	Friday, May 18, 2012

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Business hours / office Hours / working hours / non-work days and holidays

By Rod on Monday, April 12, 2010

Question: How old is a job that was logged on Friday by the time it gets to Monday?

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It was only a matter of time....

By Rod on Friday, July 03, 2009

OK, so service management can be a little tricky to manage, but this!?

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Helpdesk software	Contact Us	Blog	Telephone skills for the helpdesk	Download trial version
Email response management	International resellers	Discussion board	Staff to clients helpdesk ratio	Service packs
Workflow and SLA managemnt	Testimonials	Twitter	Staffing a helpdesk	On-line helpfile
Web self-service		FaceBook	How to evaluate helpdesk software	Watch video demonstrations
Knowledge base			Why use helpdesk software?
Active Directory			Use Excel for helpdesk reporting
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ITIL Alignment	Consultancy		Knowledge Centered Support	Product development
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Problem Management	Consulting
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	Professional services			Latest version
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