Question:  How old is a job that was logged on Friday by the time it gets to Monday?

11111010111 was another good year for PRD Software. He's my brief re-cap of what happened.

There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question?

Last week Adam Cogan from www.SSW.com.au dropped in for a quick visit...and an impromptu code review.