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	Friday, May 18, 2012

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The end of the service-desk trade show...

By Rod on Tuesday, August 18, 2009

Industry trade-shows and conventions seem to be on the decline. After 12 straight years of attending several shows each year, PRD Software and HelpMaster are trying something different.

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Solutions	Company	News	Helpdesk articles	Downloads and Evaluation
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Email response management	International resellers	Discussion board	Staff to clients helpdesk ratio	Service packs
Workflow and SLA managemnt	Testimonials	Twitter	Staffing a helpdesk	On-line helpfile
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Active Directory			Use Excel for helpdesk reporting
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ITIL Alignment	Consultancy		Knowledge Centered Support	Product development
Incident Management	Training		Knowledge Centered Support (KCS)	Roadmap
Problem Management	Consulting
	Custom Reports
	Professional services			Latest version
				12.5.17 (17 May 2012)

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