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Support Requests and Annual Maintenance Subscriptions
Beth S
Informative
0721
28 Oct 2008 07:19 PM
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Subscribe to this topic to be notified of product updates
Rod Weir
02623
14 Aug 2007 07:18 PM
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HelpMaster v11.11.11 release now available
Rod Weir
0687
15 Nov 2011 10:25 PM
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HelpMaster v11.10.18 maintenance release now available
Rod Weir
0210
18 Oct 2011 10:49 PM
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HelpMaster v11.0.2 maintenance release now available
Dennis Odri
Informative
0300
01 Sep 2011 06:15 PM
[RESX:TopicRead]
HelpMaster v11.0.1 maintenance release now available
Rod Weir
0281
20 Jul 2011 01:17 AM
[RESX:TopicRead]
HelpMaster v11 is now available! Major new release
Rod Weir
01334
06 Jul 2011 11:54 PM
[RESX:TopicRead]
HelpMaster v10.0.4 maintenance release now available
Rod Weir
0281
21 Jun 2011 07:48 PM
[RESX:TopicRead]
Whats new in version 11?
Rod Weir
0391
05 May 2011 09:03 PM
[RESX:TopicRead]
Update training courses for HelpMaster now available
Rod Weir
0308
13 Oct 2010 12:23 AM
[RESX:TopicRead]
HelpMaster version 8.x end-of-life notice
Rod Weir
0326
25 Aug 2010 08:04 PM
[RESX:TopicRead]
HelpMaster version 10 now available
Rod Weir
Informative
0354
25 Aug 2010 06:53 PM
[RESX:TopicRead]
HelpMaster Pro 9.1.7 maintenance release now available
Rod Weir
0582
21 Jun 2010 07:38 PM
[RESX:TopicRead]
Password reset - Add more self-service to your clients
Rod Weir
 
0599
05 May 2010 03:58 PM
[RESX:TopicRead]
HelpMaster Pro 9.1.6 maintenance release now available
Rod Weir
Informative
0564
27 Apr 2010 10:43 PM
[RESX:TopicRead]
HelpMaster Pro 9.1.5 maintenance release now available
Rod Weir
0580
16 Feb 2010 08:35 PM
[RESX:TopicRead]
HelpMaster Pro 9.1.4 maintenance release now available
Rod Weir
0452
02 Feb 2010 09:18 PM
[RESX:TopicRead]
HelpMaster Pro 9.1.3 maintenance release now available
Rod Weir
 
0607
26 Nov 2009 04:52 PM
[RESX:TopicRead]
HelpMaster Pro 9.1.2 maintenance release now available
Rod Weir
0378
04 Nov 2009 07:17 PM
[RESX:TopicRead]
HelpMaster Pro 9.1.1 maintenance release now available
Rod Weir
0404
18 Oct 2009 06:58 PM
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Latest posts
Am i missing something by Chandrasekar Vasudevan in Active Directory with 3 replies
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

Error by Chandrasekar Vasudevan in Bugs!!! with 4 replies
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

How to handle adding clients to new jobs? by Dennis Odri in Using HelpMaster with 1 replies
One of our clients recently submitted this query. We would like to get some feedback as to the preferred behaviour at the point of logging a new job f...

Timezone support - important database changes by Rod Weir in Using HelpMaster with 0 replies
Just a quick notice about the next version of HelpMaster due to be released Q1 2012.  This version will have full timezone support.  This me...

IIS Error on Helpmaster Pro 11.12.15 by Chandrasekar Vasudevan in Web interface, client self-service and remote access with 4 replies
Hi all,  I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. I...

Override Date Logged by Rod Weir in Using HelpMaster with 0 replies
Received via tech support Sometimes we get calls out of hours and we may not get to a computer straight away. How can we capture the time taken f...

"Email this action to" fields are locked by Kerry O'Sullivan in Bugs!!! with 0 replies
"Email this action to" fields are locked for a particular staff member since  upgrading to version 11.11.11.  Other staff are able to send t...

Using the Private tick box by David Tesoriero in Using HelpMaster with 1 replies
When ticking on 'Private (Staff viewing only)' for a progress note it is still visible in HelpMaster Desktop? Isn't the note supposed to be marked di...

HelpMaster v11.11.11 release now available by Rod Weir in Announcements with 0 replies
HelpMaster v11.11.11 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release and also in...

Add the ability to control the system codes (mandatory) by Timo de leeuw in Wishlist with 2 replies
currently we are using the Email Manager to monitor an inbox and log jobs automatically based on some criteria.The EM then using a job Template and Em...


Latest posts including replies
RE: Error by Chandrasekar Vasudevan in Bugs!!!
Hi Suman Das, Thanks for ur support and i was able to solve it... Thanks a lot .... Cheers, Chandrasekar....

RE: Am i missing something by Dennis Odri in Active Directory
Hi Chandrasekar, Yes, you definitely do need to enable OLE Automation and run the script to grant the Service Logon Account permissions to the syst...

RE: Am i missing something by Dennis Odri in Active Directory
  Hi Chandrasekar, Please contact us via email at support@prdsoftware.com.au with your specific configuration issues and we will be happy to...

RE: Am i missing something by Chandrasekar Vasudevan in Active Directory
When do i need to do the Active Directory Module system Configuration on my database .... Such as changing the facet configuration of my SQL Server in...

Am i missing something by Chandrasekar Vasudevan in Active Directory
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

RE: Error by Suman Das in Bugs!!!
Hi Chandrasekar, Please make sure that the bit-ness of your HelpMaster app pool is the same as the installed application (i.e. you'll need to "enable...

RE: Error by Chandrasekar Vasudevan in Bugs!!!
 Hi Scott,  Thanks for your help as you said in the 2. option it was the full text search problem. I was able to upgrade it as you instruct...

RE: Error by Scott Ward in Bugs!!!
Hi Chandrasekar It appears the patch is failing when it is trying to remove your full text indexes, It probably does not have permission to remove...

Error by Chandrasekar Vasudevan in Bugs!!!
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

RE: How to handle adding clients to new jobs? by Robert in Using HelpMaster
this will be quite a handy feature as long as everyone is aware of it Thanks...


 
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