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Custom report swap-shop now open for business!
Rod Weir
01094
13 Mar 2008 06:49 PM
[RESX:TopicRead]
The issue hierarchy field in v11 reports and database
Rod Weir
0328
26 Sep 2011 07:46 PM
[RESX:TopicRead]
Report request - Hours to close in business hours
Rod Weir
0204
14 Sep 2011 08:32 PM
[RESX:TopicRead]
Reporting in v11 blog
Rod Weir
0229
22 Jul 2011 01:07 AM
[RESX:TopicRead]
How do you define response time?
Rod Weir
71197
by  Rod WeirJump to last post
24 Mar 2011 06:20 PM
[RESX:TopicRead]
Cant run reports
Adam cwt
Not Resolved
1635
by  Rod WeirJump to last post
21 Feb 2011 01:28 AM
[RESX:TopicRead]
New SLA response time report now available in the reports swap shop
Rod Weir
0630
28 Sep 2010 08:29 PM
[RESX:TopicRead]
New report available in swap shop - Staff activity weekly summary
Rod Weir
0658
28 Apr 2010 07:11 PM
[RESX:TopicRead]
Crystal Reports 2008 runtime components
Joanne Crang
11680
by  Rod WeirJump to last post
13 Dec 2009 05:11 PM
[RESX:TopicRead]
Use Excel to create powerful reports
Rod Weir
Informative
1742
by  jsuhleJump to last post
23 Aug 2009 10:25 PM
[RESX:TopicRead]
Reports not showing every job!
Joanne Crang
6794
by  Rod WeirJump to last post
18 May 2009 07:35 PM
[RESX:TopicRead]
Sorting Our Reports
Joanne Crang
1526
by  Rod WeirJump to last post
18 May 2009 07:33 PM
[RESX:TopicRead]
Updated staff activity reports
Rod Weir
0491
09 Mar 2009 10:07 PM
[RESX:TopicRead]
Daily running total report - comments
Rod Weir
11450
by  Rod WeirJump to last post
25 Mar 2008 11:40 PM
[RESX:TopicRead]
Problem / Issue hierarchy report and how to bulk-reclassify issues for jobs.
Rod Weir
12596
by  Rod WeirJump to last post
26 Feb 2008 05:54 PM
[RESX:TopicRead]
Custom Fields defined against assets
Daryl Quadros
21706
by  Rod WeirJump to last post
03 Nov 2007 12:42 AM
[RESX:TopicRead]
Cognos Reporting for HelpMaster Pro
Rod Weir
01205
24 Oct 2007 05:39 PM
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Latest posts
Change field location in assets to pull-down menu by Wiljan in Wishlist with 1 replies
In the current version the field location in the assets is a free text field. We would prefer that this is changed to a pull down menu, or there is a ...

Feature poll - What would you like to see developed in HelpMaster next? by Rod Weir in Wishlist with 0 replies
Time for a quick poll about features.  Tell us what you'd like to see most in a up-coming release of HelpMaster.  Of course, let us know if...

LDAP queries by Chandrasekar Vasudevan in Wishlist with 0 replies
 The Profile creation part of HM Active Directory Services can support LDAP filter queries rather blindly looking for OU structures alone. And th...

How can the Active Directory module be improved? by Rod Weir in Active Directory with 0 replies
Hello HelpMasters! We are looking to improve the functionality of the Active Directory module.   What ideas do you have?  What do you ...

Am i missing something by Chandrasekar Vasudevan in Active Directory with 3 replies
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

Error by Chandrasekar Vasudevan in Bugs!!! with 4 replies
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

How to handle adding clients to new jobs? by Dennis Odri in Using HelpMaster with 1 replies
One of our clients recently submitted this query. We would like to get some feedback as to the preferred behaviour at the point of logging a new job f...

Timezone support - important database changes by Rod Weir in Using HelpMaster with 0 replies
Just a quick notice about the next version of HelpMaster due to be released Q1 2012.  This version will have full timezone support.  This me...

IIS Error on Helpmaster Pro 11.12.15 by Chandrasekar Vasudevan in Web interface, client self-service and remote access with 4 replies
Hi all,  I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. I...

Override Date Logged by Rod Weir in Using HelpMaster with 0 replies
Received via tech support Sometimes we get calls out of hours and we may not get to a computer straight away. How can we capture the time taken f...


Latest posts including replies
RE: Change field location in assets to pull-down menu by Dennis Odri in Wishlist
Hi Wiljan, I have logged a new feature request for you which would be implemented in a future version. As a work-around for now, you could create ...

Change field location in assets to pull-down menu by Wiljan in Wishlist
In the current version the field location in the assets is a free text field. We would prefer that this is changed to a pull down menu, or there is a ...

Feature poll - What would you like to see developed in HelpMaster next? by Rod Weir in Wishlist
Time for a quick poll about features.  Tell us what you'd like to see most in a up-coming release of HelpMaster.  Of course, let us know if...

LDAP queries by Chandrasekar Vasudevan in Wishlist
 The Profile creation part of HM Active Directory Services can support LDAP filter queries rather blindly looking for OU structures alone. And th...

How can the Active Directory module be improved? by Rod Weir in Active Directory
Hello HelpMasters! We are looking to improve the functionality of the Active Directory module.   What ideas do you have?  What do you ...

RE: Error by Chandrasekar Vasudevan in Bugs!!!
Hi Suman Das, Thanks for ur support and i was able to solve it... Thanks a lot .... Cheers, Chandrasekar....

RE: Am i missing something by Dennis Odri in Active Directory
Hi Chandrasekar, Yes, you definitely do need to enable OLE Automation and run the script to grant the Service Logon Account permissions to the syst...

RE: Am i missing something by Dennis Odri in Active Directory
  Hi Chandrasekar, Please contact us via email at support@prdsoftware.com.au with your specific configuration issues and we will be happy to...

RE: Am i missing something by Chandrasekar Vasudevan in Active Directory
When do i need to do the Active Directory Module system Configuration on my database .... Such as changing the facet configuration of my SQL Server in...

Am i missing something by Chandrasekar Vasudevan in Active Directory
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...


 
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