Friday, February 10, 2012
 
HelpMaster on-line community
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Web interface, client self-service and remote accessWeb interface, client self-service and remote access
Discussion board for any issues regarding the HelpMaster Web Interface
717
RE: IIS Error on Helpmast...
by Chandrasekar Vasudevan
18 Jan 2012 08:28 PM
Email ManagerEmail Manager
Email response management changes the way you do business. The Email Manager has many options - discuss them here.
2679
RE: Email Manager - Workf...
by Rod Weir
03 Nov 2011 07:48 PM
Priority ManagerPriority Manager
Share your escalations, SLAs, workflows and other profiles you've made with the Priority Manager
66
Custom SQL to mark client...
by Dennis Odri
05 Sep 2011 08:25 PM
Active DirectoryActive Directory
Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
1018
How can the Active Direct...
by Rod Weir
06 Feb 2012 11:29 PM
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Pinned
Give us your feedback on v11
Rod Weir
Informative
7653
by  Rod WeirJump to last post
30 Aug 2011 11:29 PM
Pinned
[RESX:Poll]HelpMaster videos now available
Rod Weir
0327
28 Sep 2010 04:58 AM
Pinned
On-line helpfile now available
Rod Weir
 Informative
51641
by  Kate HerdJump to last post
27 Jul 2010 07:58 PM
Pinned
[RESX:Poll]More theme files to re-skin HelpMaster Pro
Rod Weir
31282
by  Scott McRaeJump to last post
03 Feb 2010 08:38 PM
Pinned
Deleting system codes, issues, problems etc that are linked to jobs, clients or other entities.
Rod Weir
21311
by  Rod WeirJump to last post
22 Dec 2008 05:28 PM
questionmark.gif
How to handle adding clients to new jobs?
Dennis Odri
Not Resolved
150
by  RobertJump to last post
19 Jan 2012 06:47 PM
[RESX:TopicRead]
Timezone support - important database changes
Rod Weir
Informative
064
18 Jan 2012 08:41 PM
[RESX:TopicRead]
Override Date Logged
Rod Weir
044
15 Jan 2012 07:52 PM
[RESX:TopicRead]
Using the Private tick box
David Tesoriero
164
by  Rod WeirJump to last post
10 Jan 2012 06:37 PM
[RESX:TopicRead]
Question on Links and Attachments for a Site
Rod Weir
2323
by  Rod WeirJump to last post
26 Sep 2011 11:56 PM
[RESX:TopicRead]
Custom Fields Administration
Dennis Odri
0144
12 Sep 2011 07:03 PM
[RESX:TopicRead]
Closing one job, and automatically logging another
Rod Weir
0210
24 Jul 2011 07:07 PM
[RESX:TopicRead]
Billing, Billing Templates and Rates per client/site
Rod Weir
1451
by  Rod WeirJump to last post
21 Jul 2011 11:46 PM
[RESX:TopicRead]
www.nicereply.com AddIn integration
Rod Weir
0273
13 Jul 2011 07:00 AM
[RESX:TopicRead]
Saved search for 2 overlapping shifts
Renee Weir
Informative
0363
28 Jul 2010 02:17 AM
[RESX:TopicRead]
Automating Workflow with Action Templates
Michael Cleaver
21316
by  Michael CleaverJump to last post
28 Mar 2010 05:05 PM
[RESX:TopicRead]
Compose email from an action
Scott McKenzie
31194
by  Scott McKenzieJump to last post
22 Feb 2010 04:20 PM
[RESX:TopicRead]
9.1 deleting tblClient records
Scott McKenzie
1560
by  Dennis OdriJump to last post
22 Feb 2010 02:53 PM
[RESX:TopicRead]
auto email notifications
Timo dlvw
51027
by  Timo dlvwJump to last post
10 Dec 2009 12:17 AM
[RESX:TopicRead]
[RESX:Poll]v9.1 - The new action assignment drop-down box. What do you think?
Rod Weir
0503
25 Nov 2009 03:53 PM
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Latest posts
Change field location in assets to pull-down menu by Wiljan in Wishlist with 1 replies
In the current version the field location in the assets is a free text field. We would prefer that this is changed to a pull down menu, or there is a ...

Feature poll - What would you like to see developed in HelpMaster next? by Rod Weir in Wishlist with 0 replies
Time for a quick poll about features.  Tell us what you'd like to see most in a up-coming release of HelpMaster.  Of course, let us know if...

LDAP queries by Chandrasekar Vasudevan in Wishlist with 0 replies
 The Profile creation part of HM Active Directory Services can support LDAP filter queries rather blindly looking for OU structures alone. And th...

How can the Active Directory module be improved? by Rod Weir in Active Directory with 0 replies
Hello HelpMasters! We are looking to improve the functionality of the Active Directory module.   What ideas do you have?  What do you ...

Am i missing something by Chandrasekar Vasudevan in Active Directory with 3 replies
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

Error by Chandrasekar Vasudevan in Bugs!!! with 4 replies
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

How to handle adding clients to new jobs? by Dennis Odri in Using HelpMaster with 1 replies
One of our clients recently submitted this query. We would like to get some feedback as to the preferred behaviour at the point of logging a new job f...

Timezone support - important database changes by Rod Weir in Using HelpMaster with 0 replies
Just a quick notice about the next version of HelpMaster due to be released Q1 2012.  This version will have full timezone support.  This me...

IIS Error on Helpmaster Pro 11.12.15 by Chandrasekar Vasudevan in Web interface, client self-service and remote access with 4 replies
Hi all,  I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. I...

Override Date Logged by Rod Weir in Using HelpMaster with 0 replies
Received via tech support Sometimes we get calls out of hours and we may not get to a computer straight away. How can we capture the time taken f...


Latest posts including replies
RE: Change field location in assets to pull-down menu by Dennis Odri in Wishlist
Hi Wiljan, I have logged a new feature request for you which would be implemented in a future version. As a work-around for now, you could create ...

Change field location in assets to pull-down menu by Wiljan in Wishlist
In the current version the field location in the assets is a free text field. We would prefer that this is changed to a pull down menu, or there is a ...

Feature poll - What would you like to see developed in HelpMaster next? by Rod Weir in Wishlist
Time for a quick poll about features.  Tell us what you'd like to see most in a up-coming release of HelpMaster.  Of course, let us know if...

LDAP queries by Chandrasekar Vasudevan in Wishlist
 The Profile creation part of HM Active Directory Services can support LDAP filter queries rather blindly looking for OU structures alone. And th...

How can the Active Directory module be improved? by Rod Weir in Active Directory
Hello HelpMasters! We are looking to improve the functionality of the Active Directory module.   What ideas do you have?  What do you ...

RE: Error by Chandrasekar Vasudevan in Bugs!!!
Hi Suman Das, Thanks for ur support and i was able to solve it... Thanks a lot .... Cheers, Chandrasekar....

RE: Am i missing something by Dennis Odri in Active Directory
Hi Chandrasekar, Yes, you definitely do need to enable OLE Automation and run the script to grant the Service Logon Account permissions to the syst...

RE: Am i missing something by Dennis Odri in Active Directory
  Hi Chandrasekar, Please contact us via email at support@prdsoftware.com.au with your specific configuration issues and we will be happy to...

RE: Am i missing something by Chandrasekar Vasudevan in Active Directory
When do i need to do the Active Directory Module system Configuration on my database .... Such as changing the facet configuration of my SQL Server in...

Am i missing something by Chandrasekar Vasudevan in Active Directory
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...


 
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