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HelpMaster Roadmap
Rod Weir
Informative
0313
13 Oct 2010 01:15 AM
Pinned
Windows 7 - pin to taskbar
Scott McKenzie
2940
by  Rod WeirJump to last post
28 Jun 2010 10:23 PM
[RESX:TopicRead]
Add the ability to control the system codes (mandatory)
Timo de leeuw
2265
by  Rod WeirJump to last post
14 Nov 2011 09:07 PM
[RESX:TopicRead]
Closing jobs, job status codes, resolution codes and cause codes
Rod Weir
0227
03 Nov 2011 05:13 AM
[RESX:TopicRead]
Wishlist for attachments in V10
Timo de leeuw
7694
by  Rod WeirJump to last post
18 Oct 2011 11:19 PM
[RESX:TopicRead]
Knowledge base Article Automatic ID
Liam Matthews
3473
by  Rod WeirJump to last post
04 Oct 2011 06:47 PM
[RESX:TopicRead]
Billing, billing time and expense
Rod Weir
0142
30 Aug 2011 01:39 AM
biggrin.gif
Custom Reports, Filters and upgrades
Itro
Not Resolved
0285
27 Jul 2011 01:03 AM
[RESX:TopicRead]
Move action to another job
ITMetro
0177
15 Jun 2011 09:00 PM
[RESX:TopicRead]
Time since last action
Timo dlvw
2757
by  Rod WeirJump to last post
14 Jun 2011 03:03 AM
[RESX:TopicRead]
Improvements required on searching
Timo de leeuw
2579
by  Rod WeirJump to last post
25 May 2011 09:35 PM
[RESX:TopicRead]
Selection of site
Timo dlvw
3943
by  Rod WeirJump to last post
25 May 2011 09:19 PM
[RESX:TopicRead]
Customer Charging
Daniel Hughes
(Topic has multiple pages1 2 )
294136
by  Rod WeirJump to last post
19 Apr 2011 08:39 PM
[RESX:TopicRead]
Handling SQL Server cluster failover gracefully
Scott McKenzie
0673
10 Jan 2011 05:03 PM
[RESX:TopicRead]
Type in date directly in addition to date calendar selection.
Dennis Odri
Informative
0296
17 Nov 2010 05:18 PM
[RESX:TopicRead]
One attachment for multiple entities?
Michael Cleaver
2374
by  Michael CleaverJump to last post
31 Oct 2010 06:13 PM
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Copy assets
Wiljan
Informative
1369
by  Rod WeirJump to last post
22 Oct 2010 05:34 AM
[RESX:TopicRead]
Automated scheduled reports
Rod Weir
31000
by  Michael CleaverJump to last post
17 Aug 2010 02:25 AM
[RESX:TopicRead]
Default Sort By for Clients, Sites, Jobs etc
Geoffrey Winchester
1555
by  Rod WeirJump to last post
05 Jul 2010 06:22 PM
[RESX:TopicRead]
forcing of asset entry
Timo dlvw
0440
28 Jun 2010 05:13 AM
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Am i missing something by Chandrasekar Vasudevan in Active Directory with 3 replies
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

Error by Chandrasekar Vasudevan in Bugs!!! with 4 replies
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

How to handle adding clients to new jobs? by Dennis Odri in Using HelpMaster with 1 replies
One of our clients recently submitted this query. We would like to get some feedback as to the preferred behaviour at the point of logging a new job f...

Timezone support - important database changes by Rod Weir in Using HelpMaster with 0 replies
Just a quick notice about the next version of HelpMaster due to be released Q1 2012.  This version will have full timezone support.  This me...

IIS Error on Helpmaster Pro 11.12.15 by Chandrasekar Vasudevan in Web interface, client self-service and remote access with 4 replies
Hi all,  I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. I...

Override Date Logged by Rod Weir in Using HelpMaster with 0 replies
Received via tech support Sometimes we get calls out of hours and we may not get to a computer straight away. How can we capture the time taken f...

"Email this action to" fields are locked by Kerry O'Sullivan in Bugs!!! with 0 replies
"Email this action to" fields are locked for a particular staff member since  upgrading to version 11.11.11.  Other staff are able to send t...

Using the Private tick box by David Tesoriero in Using HelpMaster with 1 replies
When ticking on 'Private (Staff viewing only)' for a progress note it is still visible in HelpMaster Desktop? Isn't the note supposed to be marked di...

HelpMaster v11.11.11 release now available by Rod Weir in Announcements with 0 replies
HelpMaster v11.11.11 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release and also in...

Add the ability to control the system codes (mandatory) by Timo de leeuw in Wishlist with 2 replies
currently we are using the Email Manager to monitor an inbox and log jobs automatically based on some criteria.The EM then using a job Template and Em...


Latest posts including replies
RE: Error by Chandrasekar Vasudevan in Bugs!!!
Hi Suman Das, Thanks for ur support and i was able to solve it... Thanks a lot .... Cheers, Chandrasekar....

RE: Am i missing something by Dennis Odri in Active Directory
Hi Chandrasekar, Yes, you definitely do need to enable OLE Automation and run the script to grant the Service Logon Account permissions to the syst...

RE: Am i missing something by Dennis Odri in Active Directory
  Hi Chandrasekar, Please contact us via email at support@prdsoftware.com.au with your specific configuration issues and we will be happy to...

RE: Am i missing something by Chandrasekar Vasudevan in Active Directory
When do i need to do the Active Directory Module system Configuration on my database .... Such as changing the facet configuration of my SQL Server in...

Am i missing something by Chandrasekar Vasudevan in Active Directory
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

RE: Error by Suman Das in Bugs!!!
Hi Chandrasekar, Please make sure that the bit-ness of your HelpMaster app pool is the same as the installed application (i.e. you'll need to "enable...

RE: Error by Chandrasekar Vasudevan in Bugs!!!
 Hi Scott,  Thanks for your help as you said in the 2. option it was the full text search problem. I was able to upgrade it as you instruct...

RE: Error by Scott Ward in Bugs!!!
Hi Chandrasekar It appears the patch is failing when it is trying to remove your full text indexes, It probably does not have permission to remove...

Error by Chandrasekar Vasudevan in Bugs!!!
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

RE: How to handle adding clients to new jobs? by Robert in Using HelpMaster
this will be quite a handy feature as long as everyone is aware of it Thanks...


 
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