| Testing HelpMaster before / after upgrading by Rod Weir in Installation, configuration and upgrading with 0 replies |
When testing HelpMaster either before or after an upgrade, remember that modules like Email Manager and Priority Manager have the ability to send lots...
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| HelpMaster v12 is now available! Major new release by Rod Weir in Announcements with 0 replies |
A new major release of HelpMaster v12 is now available.
This release includes many new and exciting features as well as many minor improvements, bug ...
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| Action log style - which one do you use? by Rod Weir in Using HelpMaster with 1 replies |
Which style do you use?
Check under User menu > General
...
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| Job Status code naming convention by Rod Weir in Using HelpMaster with 0 replies |
The following was taken from the old HelpMaster discussion board. The information is still relevant, so I thought I'd post it here.
From 20...
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| Creating excess jobs - email failing to update existing job by Rod Weir in Email Manager with 1 replies |
Received via tech support...
Hi,
How would you recommend we prevent mass creation of jobs via email manager when external vendor helpdesk system...
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| Drag 'n drop Outlook email to create a new job by Rod Weir in Using HelpMaster with 0 replies |
Logging a new job via drag 'n drop email
Microsoft Outlook users have a quick and convenient way to create / log a new job. Simply drag and email...
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| Drag 'n drop Outlook email to create a new action by Rod Weir in Using HelpMaster with 0 replies |
Drag 'n drop Outlook email to create a new action
Microsoft Outlook users have a quick and convenient way to create new actions to an existing jo...
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| Web Interface AD login always presents a challenge login scren. by Dennis Odri in Installation, configuration and upgrading with 0 replies |
When trying to login to the Web Interface using AD credentials a domain login screen repeatedly pops up and doesn't accept credentials. This issue...
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| New Email Tags for Time Zones in v12 by Scott Ward in Using HelpMaster with 0 replies |
In v12 you may notice the New Email Tags that include _Timezone at the end of them,
these always duplicate an Email Tag that is the same just without...
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| Database changes for v12 - UTC date conversion - VERY IMPORTANT! by Rod Weir in HelpMaster SQL Server database with 0 replies |
Background
HelpMaster v12 supports multiple timezones when entering, updating or viewing any date/time data. This is very useful if you use Hel...
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