Hi,

I was trying to set preferences to show a client's phone number and email address on the client search screen, however all the "Client Details" fields don't seem to be present when "Clients" is selected on the Field Chooser screen. There is only a heading for "Client Details" with no fields listed under it. All the other options appear to be there under "Client"/"Client Address"/"Client Custom" etc.

 

Regards,

Michael

Hi Michael,

Which version are you using?

Try running the databse maintenance procedure.

1. Log onto to HelpMaster as an administrator
2. Under the Adminstration menu, select System Administration, then click on the Database tab
3. Click the "Database Maintenance" button. This will rebuild your custom fields database views.
4. Open the field chooser again - the fields should be back.

Please let me know if this helps.

Best regards,
Rod

Thanks Rod,
We're using 9.14.

I'd changed 2 of the system codes in the Client screen to "(not used)" because I wanted to keep them free for later use, and wanted to avoid people putting anything in them (there was some logic there somewhere). When we first ran the database maintenance we got an error indicating that duplicate fields weren't allowed. I renamed one of them and re-ran the database maintenance and everything is back to how it should be, and the missing entries have returned.

I suspect the duplicate fields is why they disappeared in the first place.

Thanks for pointing me in the right direction.

Regards,
Michael