Helpdesk software discussion board for HelpMaster service desk software

Topic
	RE: Job Templates and Issues Another update, another feature. Check out the new v12.5.17 codes features. http://www.helpmasterpro.com/helpfile/Desktop/html%20files/Undefined%20system%20codes.htm by Rod Weir in Email Manager on 17 May 2012 07:41 AM
	RE: Default Email Manager Fields not being Updated by Staff Update on this issue. v12.5.17 released today has a new feature to allow codes. Check it out here http://www.helpmasterpro.com/helpfile/Desktop/html%20files/Undefined%20system%20codes.htm Looking forward to the feedback so that we can cont ... by Rod Weir in Email Manager on 17 May 2012 07:35 AM
	RE: Add the ability to control the system codes (mandatory) OK, feature complete and released in v12.5.17. Works great, but looking forward to some live feedback so that we can further refine and improve it. Here's the helpfile link explaining it. http://www.helpmasterpro.com/helpfile/Desktop/html%20fil ... by Rod Weir in Wishlist on 17 May 2012 07:32 AM
	HelpMaster v12 is now available! Major new release A new major release of HelpMaster v12 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks. For a list of the major new features, see http://www.helpmasterpro.com/Produ ... by Rod Weir in Announcements on 17 May 2012 07:10 AM
	Action log style - which one do you use? Which style do you use? Check under User menu > General by Rod Weir in Using HelpMaster on 17 May 2012 12:35 AM
	Job Status code naming convention The following was taken from the old HelpMaster discussion board. The information is still relevant, so I thought I'd post it here. From 2005... Here at PRD Software, our job status codes are divided into 2 categories, depending on whethe ... by Rod Weir in Using HelpMaster on 16 May 2012 08:55 PM
	RE: Creating excess jobs - email failing to update existing job In reply... Maybe something could be setup to monitor if more than 10 number of jobs from the same client are logged within 20 minutes – add the email address to a black list for job creations and alert administrators? ..and The solution wa ... by Rod Weir in Email Manager on 10 May 2012 07:24 PM
	Creating excess jobs - email failing to update existing job Received via tech support... Hi, How would you recommend we prevent mass creation of jobs via email manager when external vendor helpdesk systems reply to our helpdesk system without the subject line identifying our IT job? I've added excepti ... by Rod Weir in Email Manager on 10 May 2012 12:40 AM
	Drag 'n drop Outlook email to create a new job Logging a new job via drag 'n drop email Microsoft Outlook users have a quick and convenient way to create / log a new job. Simply drag and email from anywhere in Outlook onto the job drop-zone for email and the details of the email will be impo ... by Rod Weir in Using HelpMaster on 09 May 2012 09:41 PM
	Drag 'n drop Outlook email to create a new action Drag 'n drop Outlook email to create a new action Microsoft Outlook users have a quick and convenient way to create new actions to an existing job. Simply drag an email from anywhere in Outlook onto the job drop-zone for email and a new Action s ... by Rod Weir in Using HelpMaster on 09 May 2012 08:32 PM
	RE: Job Templates and Issues Quick update on this issue. HelpMaster v11 Email Manager now had "Template Modifiers". These will do exactly what was initially requested. Scan for keywords in the email, then use a Template Modifier on the issue to change it. See pattern 2 fo ... by Rod Weir in Email Manager on 30 Apr 2012 10:03 PM
	RE: Add the ability to control the system codes (mandatory) Quick update on this issue. We are now coding this feature. Should be a great enhancement to the Email Manager and the overall use of HelpMaster. by Rod Weir in Wishlist on 30 Apr 2012 08:29 PM
	RE: New email template tag - Last actioned by date Done. Now available in v12. Should be very useful in escalations, alert notices and similar. Note also the new timezone variant. This will include the timezone information for this date. by Rod Weir in Wishlist on 30 Apr 2012 05:27 PM
	RE: Give us your feedback on v11 Posted By ITMetro on 30 Aug 2011 12:18 AM All in all a very nice release A couple of things though: Email Manager: We were hoping to be able to scan the CC field as some staff CC the helpdesk and we would like to treat those emails a little differe ... by Rod Weir in Using HelpMaster on 29 Apr 2012 11:45 PM
	RE: Knowledge Base Article ID v12 now released, with new Knowledge Base article ID generation options. Taken from the helpfile.. Knowledge Base article ID auto generation Each knowledge base article that is created needs to have a unique "Knowledge base article ID".&n ... by Rod Weir in Using HelpMaster on 29 Apr 2012 11:34 PM
	Database changes for v12 - UTC date conversion - VERY IMPORTANT! Background HelpMaster v12 supports multiple timezones when entering, updating or viewing any date/time data. This is very useful if you use HelpMaster across different timezones. In order to support this functionality, HelpMaster needs to stor ... by Rod Weir in HelpMaster SQL Server database on 25 Apr 2012 09:08 PM
	New email template tag - Last actioned by date Received via tech support Can we have a new system code for the email templates. I would like a code which shows the “Last Action Date/Time”. Would be very useful as part of the PM. Great idea - we'll get it in for the upcoming v12 ... by Rod Weir in Wishlist on 13 Apr 2012 04:19 AM
	RE: Knowledge Base Article ID Quick update on an old issue. This will be available in v12. http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v12.aspx by Rod Weir in Using HelpMaster on 13 Mar 2012 07:41 PM
	"Bump" a job via the self-service portal Here's an interesting idea that was sent through to our tech support recently. Hey, when in the Self Service portal, can you “bump” a job. Ie lets say you have ten jobs in the list, and 3 of them are getting pretty urgent, can you b ... by Rod Weir in Web interface, client self-service and remote access on 12 Mar 2012 11:37 PM
	RE: Active Directory module > Mappings for HMP Site Update. This will be done for the upcoming v12 release. See http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v12.aspx for details. by Rod Weir in Wishlist on 27 Feb 2012 07:20 PM