We have been looking at implementing the Email Manager service to automatically create HM jobs from incoming emails into our team mailbox. Our organisation uses Lotus Notes (Version 7 Notes client) as the enterprise messaging system.  The Helpmaster Pro documentation indicates that Lotus Notes is supported but when I access the Email Manager and start to create a new profile, the only selections available in the Connect to dialog are the Outlook profile names.  Can you please provide some guidleines (or links to relevant configuration documentation) on how we would set up Email Manager with Lotus Notes.

Rod,

Thanks for the prompt reply. Outlook doesnt support native connection to Notes/Domino servers, so what transport would you typically use for this - POP3, IMAP?  We dont have these mailbox protocols enabled on our Domino servers, so I think the only option we would have is to try the Outlook Connector for Lotus Notes (which makes Notes look like a standard MAPI store to Outlook).  Does this sound appropriate? What are other customers with Notes using?

BTW I just had a look at the Email Manager for the first time yesterday, and was very impressed with the functions available - partiularly in setting up multiple profiles, the rules management and the flexibility to create or action jobs in a highly customisable fashion.  Well done!

...Mick.

Hi Beth,

Information about the Outlook connection can be found here
http://office.microsoft.com/en-us/orkXP/HA011364481033.aspx

Download here
http://www.microsoft.com/downloads/details.aspx?FamilyID=8EBBBA59-5F17-4E52-8980-C4F0DFA92D65&displaylang=en

An interesting blog about the subject here
http://www.magpiebrain.com/blog/2006/05/04/using-outlook-2003-to-read-lotus-notes-email/

Information about the Exchange connector can be found here
http://support.microsoft.com/kb/921057

Download for the Exchange connector is here
http://www.microsoft.com/downloads/details.aspx?FamilyID=d9f3a35e-1046-47b5-b09b-bda9de60cd9d&displaylang=en

If anyone else has some useful links or experiences about connecting the Email Manager to Lotus Notes, please post them here so we can get a bit more knowledge going about the subject.

Hope this helps,

Rod