RegisterLogin  
  Search
 

HelpMaster Pro

The most flexible, template driven
helpdesk software on the market


desktop | web self service | email response management | sla escalation | active directory | knowledge base

 

You are here: Community » Discussion Board  
Active Directory module now available!
Last Post 16 Nov 2008 11:29 PM by Suman Das. 4 Replies.
AddThis - Bookmarking and Sharing Button Printer Friendly
Sort:
PrevPrev
You are not authorized to post a reply.
Author Messages
Renee WeirUser is Offline
Helpdesker
Helpdesker
Posts:4
Points:12
Avatar

--
25 Oct 2007 01:06 AM  

The HelpMaster Pro Active Directory module is now available with V8. This is a feature that many of you have requested for some time. The HelpMaster Pro Module offers you complete, intelligent and flexible control of the integration process. The AD integration module is available after 1st of July 2008 as an additional module to HelpMaster Pro v8, which you can download now from this site. Contact our sales office for pricing. We look forward to hearing your feedback on it...

Renee Weir
PRD Software
Peter DurbridgeUser is Offline
Helpdesker
Helpdesker
Posts:18
Points:32
Avatar

--
18 Dec 2007 10:07 AM  

It's smooth!

Desktop is authenticating on launch, now if I can only get the web module to login... not quite there today...

Peter DurbridgeUser is Offline
Helpdesker
Helpdesker
Posts:18
Points:32
Avatar

--
20 Dec 2007 02:32 AM  

And done!

Web module authenticating!

A great Chrissie bonus!

 

Nathan HoodUser is Offline
New Member
New Member
Posts:1
Points:1
Avatar

--
23 Oct 2008 04:56 AM  

I have managed to get the AD module in HMPV8 working in terms of talking to the AD DB via LDAP.

However I am struggling with getting the web module to authenticate within the browser.

I have everything configured correctly.

Two funny things I have noticed:

1) In order to be able to choose to make the virtual directory hmplogin run as ASP.net 2.0, I had to make it run as an IIS application by clicking "Create" under Application settings under the virtual directory tab for hmplogin. 

2)Web Admin keeps changing the “Authentication Virtual directory” path back to HMPWEB instead from hmplogon, it won't seem to hold the configuration.

Any tips anyone?

 

 

Suman DasUser is Offline
New Member
New Member
Posts:2
Points:2
Avatar

--
16 Nov 2008 11:29 PM  

We've finally managed to get the Windows authenticated login (ie. AD login) for Web Module working for Nathan Hood.  It turns out that the AD login was turned off in AD Manager.

If you are using v8, you must make sure that automatic HelpMaster Pro Active Directory logon is enabled by following the steps below:
1. Log into the HelpMaster Pro Active Directory module
2. Click on the HelpMaster Pro tab
3. Check the checkbox entitled "Allow automatic HelpMaster Pro login with Active Directory credentials"

In v8, this setting is a "universal setting" - meaning "enabling/disabling this will do so for the entire suite of HelpMaster applications" (quoted from the v8 help file) and this includes the Web Module.  In v9, this has been simplified and you are not required to follow the above steps as long as you enable the AD login using the Web Admin utility.  Ofcourse, you are still required to run the HelpMaster Pro Active Directory Manager and configure the AD module (eg. map the HMP clients and the AD users etc.) and follow the Web Module configuration steps as instructed in the help file.

In v9, we've also improved the user feedback process in case it fails to access a secure page due to AD login failure.  For example, if the user is already logged into the database, the AD login in v8 just fails and the user is taken to the sign in page without any feedback. In v9, users will be provided the option to continue on and close the previous login sessions - much like the way it's handled for normal logins.

You are not authorized to post a reply.

Active Forums 4.1
Latest posts
System tag for current amount of jobs in queue? by Adam Faorlin in Using HelpMaster Pro with 1 replies
Hi All, I am hoping to find a system tag for use with email templates that can show the current amount of jobs in a queue or even better, how many j...

HelpMaster Pro v9 now available by Rod Weir in Announcements with 1 replies
  PRD Software is very pleased to announce the offical release of HelpMaster Pro Version 9. Version 9 of HelpMaster Pro is a major versi...

Incident Management tips from the coal face by Beth S in ITIL Best practice - getting it to work for you with 0 replies
I have just released the December 08 PRD Insider Newsletter which starts a dicussion on some 'real life' Incident Management methods. The bulk of thes...

Auto knowledge base population / creation from an action by Rod in Wishlist with 0 replies
Just received via email... Suggested improvement from our staff.... When adding an action to a job, have option to add this action to the knowle...

Please fix these long time bugs by ZGeek in HelpMaster Pro bug? with 2 replies
Everytime I close a job in helpmaster the job browser window shrinks and I have to maximize it again. Everytime I open a new job, the details fields ...

Matching Active Directory users to HelpMaster Pro clients by Rod Weir in Active Directory with 0 replies
A while ago we received this request from a client regarding the v8 Active Directory module Hi guys, I have noticed that with the Active Directo...

Web site automatic refresh to prevent timeouts + Active Directory for Web by Rod Weir in Wishlist with 0 replies
A couple of suggestions sent in via email. Normal 0 false false false EN-AU X-NONE X-NONE ...

Priority Manager & Email Error (Error Location: clsEmail.SendEmail_Redemption at code location: 25) by helpdesk@ntsolutions.com.au in HelpMaster Pro bug? with 0 replies
We recently upgraded from Exchange 2003 to 2007 and also from Helpmaster Pro 8.0.16 to 8.0.18 and we are experiencing issues with priority manager. Th...

Editing multiple records by muser in Using HelpMaster Pro with 1 replies
I'm trying to tidy up inconsistences with our records in both the assets and clients dbs. Is tricky SQl the on the db itself the best way to handle th...

Action Template timers and auto Client ID generation ideas by Rod Weir in Wishlist with 0 replies
2 Suggestions just received via email I would like to request a user/administrator setting to ensure that the timer for action logs is switched off...

  

Latest posts including replies
RE: System tag for current amount of jobs in queue? by Rod Weir in Using HelpMaster Pro
Hi Adam, Thanks for the post and welcome to the HelpMaster Pro forum. This is a great idea. The system tag for a job queue should be a relative...

RE: Deleting system codes, issues, problems etc that are linked to jobs, clients or other entities. by Rod Weir in Using HelpMaster Pro
Still further to this issue... "Deleted" system codes can be re-activated by changing the database field "IsDeleted" from a 1 to a 0. System codes...

RE: HelpMaster Pro v9 now available by Rod Weir in Announcements
Please note that HelpMaster Pro v9 requires a new registration code. All previous registration codes (v7, 7.5, 8 etc) will not work with version 9. ...

Incident Management tips from the coal face by Beth S in ITIL Best practice - getting it to work for you
I have just released the December 08 PRD Insider Newsletter which starts a dicussion on some 'real life' Incident Management methods. The bulk of thes...

Auto knowledge base population / creation from an action by Rod in Wishlist
Just received via email... Suggested improvement from our staff.... When adding an action to a job, have option to add this action to the knowle...

RE: Please fix these long time bugs by ZGeek in HelpMaster Pro bug?
Joy!...

Matching Active Directory users to HelpMaster Pro clients by Rod Weir in Active Directory
A while ago we received this request from a client regarding the v8 Active Directory module Hi guys, I have noticed that with the Active Directo...

RE: Setting reminders for other people by Scott Ward in Wishlist
This is already possible. If you go to the links tab of a new reminder you can add other clients and\or staff. The clients are just there as a ...

RE: Active Directory module > Mappings for HMP Site by Rod Weir in Wishlist
Done. Check out the screen shot of v9.   Thanks for the great suggestion.  We're ready for the next one! ;-)   Best regards, &#...

Web site automatic refresh to prevent timeouts + Active Directory for Web by Rod Weir in Wishlist
A couple of suggestions sent in via email. Normal 0 false false false EN-AU X-NONE X-NONE ...

  

 Copyright 2008 by PRD Software Terms Of Use  |  Privacy Statement