Search

Community options

Communicate, collaborate and share in the HelpMaster on-line community

 

Get involved in the on-line discussions and resources around HelpMaster.  Share information about your experiences with the software, or working at a helpdesk, or your time in the ITSM industry.

       
 
community.png
   

HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for product support, sharing information, files and ideas with other HelpMaster users.


 

   

Blogs

Read the latest blogs from the HelpMaster team.  We blog about life in the helpdesk, tips and tricks with HelpMaster, ITSM topics and general industry news and events.

Go to blogs


 

   

Report swap shop

Need helpdesk reports?  The reports swap shop is a place to discuss reporting, and swap custom reports built for HelpMaster.

Go to reports swap shop

 

Latest posts

Maintenance release of HelpMaster, v16.7.11 is now available by Rod Weir in Announcements with 0 replies This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new featu...

Validation message : This Member ID already exists. Please enter another Member ID. by Anne Savoie in Active Directory with 4 replies I turned on the Active Directory integration feature and all users validated fine except three.  In error I had the feature to delete users if no...

Template Attachments do not rename when used to instantiate a job by Daniel G in Bugs!!! with 1 replies Not sure if this is a bug or feature or limitation of the templating ... but... When I add a file to a HD job as an attachment, it is automatically r...

Maintenance release of HelpMaster, v16.1.23 is now available. by Rod Weir in Announcements with 0 replies The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the ini...

Blogged! Practical ways to improve the quality of your service-desk email communication by HelpMaster Administrator in Using HelpMaster with 0 replies When was the last time you looked at what you're sending out to your clients and staff? Do your email templates need a refresh? Check out the blog p...

HelpMaster v16.0.0 is now available by Rod Weir in Announcements with 0 replies A new major release of HelpMaster, v16 is now available. This release includes many new and exciting features as well as many minor improvements, bug...

Use the new Triggered Events features for SLA management by Rod Weir in Service level agreements with 0 replies The Triggered Events features that appeared in v15 release of HelpMaster is one of the most powerful features for automation in HelpMaster.  It w...

HelpMaster freezes / hangs when using the Action screen by Rod Weir in Using HelpMaster with 0 replies We're currently investigating an issue that is causing HelpMaster to freeze/hang when using the Action screen. It seems to be related to the spell-ch...

End of life notice for SQL Server 2005 by Rod Weir in HelpMaster SQL Server database with 0 replies Support for SQL Server 2005 is coming to an end in 2016. https://support.microsoft.com/en-us/lifecycle?p1=2855&wa=wsignin1.0  If you're sti...

Create a helpdesk dashboard using Excel pivot tables by Rod Weir in Reports and reporting with 0 replies This older blog post has just been updated to include auto-refresh time, and other information about how to change the database connection, and query ...