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Communicate, collaborate and share in the HelpMaster on-line community

 

Get involved in the on-line discussions and resources around HelpMaster.  Share information about your experiences with the software, or working at a helpdesk, or your time in the ITSM industry.

       
 
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HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for product support, sharing information, files and ideas with other HelpMaster users.


 

   

Blogs

Read the latest blogs from the HelpMaster team.  We blog about life in the helpdesk, tips and tricks with HelpMaster, ITSM topics and general industry news and events.

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Report swap shop

Need helpdesk reports?  The reports swap shop is a place to discuss reporting, and swap custom reports built for HelpMaster.

Go to reports swap shop

 

Latest posts

Control Sets - think custom fields, but much, much better... by Rod Weir in HelpMaster development with 0 replies One of the major new features of the next version of HelpMaster is the control sets. Think of control sets like mini-forms that you can design, and t...

Workflow improvements by Rod Weir in HelpMaster development with 0 replies The workflow feature of HelpMaster is a very powerful tool to design, build and execute business processes.  It has proven to be a popular part o...

Next-gen web portal by Rod Weir in HelpMaster development with 0 replies The next major release of HelpMaster will feature our brand-new, built-from-scratch web interface.  Not only does it look great and is fast, it i...

New-look log job screen by Rod Weir in HelpMaster development with 0 replies The log job screen is one of the most heavily used screens in HelpMaster. For the next release of HelpMaster, we're adding some new functionality ...

HelpMaster development discussion by Rod Weir in HelpMaster development with 0 replies Have you ever wanted to know what the developers of HelpMaster are working on? Would you like to see pre-release glimpses of HelpMaster and discuss t...

Maintenance release of HelpMaster, v16.7.11 is now available by Rod Weir in Announcements with 0 replies This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new featu...

Validation message : This Member ID already exists. Please enter another Member ID. by Anne Savoie in Active Directory with 4 replies I turned on the Active Directory integration feature and all users validated fine except three.  In error I had the feature to delete users if no...

Template Attachments do not rename when used to instantiate a job by Daniel G in Bugs!!! with 1 replies Not sure if this is a bug or feature or limitation of the templating ... but... When I add a file to a HD job as an attachment, it is automatically r...

Maintenance release of HelpMaster, v16.1.23 is now available. by Rod Weir in Announcements with 0 replies The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the ini...

Blogged! Practical ways to improve the quality of your service-desk email communication by HelpMaster Administrator in Using HelpMaster with 0 replies When was the last time you looked at what you're sending out to your clients and staff? Do your email templates need a refresh? Check out the blog p...