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Communicate, collaborate and share in the HelpMaster on-line community

 

Get involved in the on-line discussions and resources around HelpMaster.  Share information about your experiences with the software, or working at a helpdesk, or your time in the ITSM industry.

       
 
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HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for product support, sharing information, files and ideas with other HelpMaster users.


 

   

Blogs

Read the latest blogs from the HelpMaster team.  We blog about life in the helpdesk, tips and tricks with HelpMaster, ITSM topics and general industry news and events.

Go to blogs


 

   

Report swap shop

Need helpdesk reports?  The reports swap shop is a place to discuss reporting, and swap custom reports built for HelpMaster.

Go to reports swap shop

 

Latest posts

Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting with 0 replies Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.  With an...

Template catalogs by Rod Weir in HelpMaster development with 0 replies Another great new feature of v17 is "Template Catalogs".  Template catalogs are groupings of Job Templates and Knowledge Base articles.  E...

Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development with 0 replies The next version of HelpMaster has a radically improved workflow system with lots of new workflow objects.  One of the most powerful and useful i...

Clients can now link to multiple sites by Rod Weir in HelpMaster development with 0 replies Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites.  Previously clients could only be linked to 1 site only...

Control Sets - think custom fields, but much, much better... by Rod Weir in HelpMaster development with 0 replies One of the major new features of the next version of HelpMaster is the control sets. Think of control sets like mini-forms that you can design, and t...

Workflow improvements by Rod Weir in HelpMaster development with 0 replies The workflow feature of HelpMaster is a very powerful tool to design, build and execute business processes.  It has proven to be a popular part o...

Next-gen web portal by Rod Weir in HelpMaster development with 0 replies The next major release of HelpMaster will feature our brand-new, built-from-scratch web interface.  Not only does it look great and is fast, it i...

New-look log job screen by Rod Weir in HelpMaster development with 0 replies The log job screen is one of the most heavily used screens in HelpMaster. For the next release of HelpMaster, we're adding some new functionality ...

HelpMaster development discussion by Rod Weir in HelpMaster development with 0 replies Have you ever wanted to know what the developers of HelpMaster are working on? Would you like to see pre-release glimpses of HelpMaster and discuss t...

Maintenance release of HelpMaster, v16.7.11 is now available by Rod Weir in Announcements with 0 replies This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new featu...