	Saturday, May 25, 2013

Modern user interface

Easy to use, intuitive, flexible, skinnable. HelpMaster is available as both Windows desktop client, or web.

Workflow. Turn any business processes into repeatable, structured steps

Create powerful workflow for any business process. Use it for helpdesk, software bug tracking, complaints management and more.

Log, track, classify, manage, automate

Nothing falls through the cracks. All jobs within the system are classified, prioritized and assigned.

Knowledge base - Give your clients the information they need

Create and publish knowledge base content to the web portal for client self-service. Clients can rate your articles.

Helpdesk statistics

HelpMaster ships with over 80 helpdesk, business and workflow reports to keep you on track

Helpdesk, service desk, complaints management, facilities management

HelpMaster can be used for just about any business function where there is a need to log, track and manage customer issues.

Never miss a deadline

Create SLAs based on office time, "stop the clock" and other time metrics. HelpMaster is multi-time zone aware.

Customer Relationship Management

HelpMaster is a powerful CRM tool that can help your business track support, sales and other customer issues

Templates mean power, flexibility and control

Create templates to describe your business. Link them together to create powerful workflow processes

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Customer support software for the IT Helpdesk

Affordable ticketing software to log, track, manage, automate and escalate customer support issues.

HelpMaster combines CRM, helpdesk, service desk, email response management, web self service and much more into a single software suite. Priced to be affordable, and packed with features that scale to any size business. HelpMaster is specifically designed for use in IT helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service.

For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into. Perfect for customer support management.
For businesses looking to align their support services with the principles of ITIL and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool that will allow you to implement incident managment, problem management, change management, knowledge managment and more.

Built on the strength of feedback from thousands of users around the world, HelpMaster is the most flexible, template-driven helpdesk system on the market.

Download

help desk software download

100% functional, no time limit trial software

Download a fully functional help desk solution right now. During your evaluation you will receive priority technical support, installation advice and a full product code to allow you to test out every aspect of this software. Start logging helpdesk tickets today!

Download now

Features

help desk features

Easy to learn and use

HelpMaster has an extensive feature set that addresses critical IT functions such as incident, problem and change management. See why the template system of HelpMaster can help you build a powerful workflow model for your business

Modules

service desk automation features

A modular system to grow with your service desk

A modern helpdesk has a lot going on. Ticketing, automation, network monitoring and web services all combine to deliver top-notch IT service. HelpMaster has capabilities to help your team address the needs of the business as well as your clients.

Testimonial for HelpMaster as an IT Helpdesk system

"Two years ago we were searching for an enterprise grade helpdesk software solution. After evaluating a multitude of other applications, we were fortunate enough to stumble upon HelpMaster. We were immediately overwhelmed by the elegance of the application in its flexibility, capability, feature set and reliability. It is well designed, well written and is greasing the wheels of our customer support operations every single day.

Since ditching our old legacy helpdesk software I have had the pleasure of not receiving a single phone call about problems with helpdesk software. HelpMaster has operated flawlessly for two years now. What is more amazing is the support – when we have operational questions or are seeking new features, PRD software listen and respond. This is the first time I have witnessed the perfect customer/vendor relationship in my 15 years in IT.

The licensing model also deserves mention. HelpMaster's concurrent licensing model means we pay for what we use, not for what we could potentially use, but never do. Finally, a software vendor that understands its customers’ needs.

Keep up the great work PRD!"

Chris Deegan
IT Manager
Rutledge Engineering

Email to ticket conversion

email to ticket conversion for the helpdesk

If so, then you are going to love the Email Manager!

Selected helpdesk customers

Solutions	Company	News	Helpdesk articles	Downloads and Evaluation
Helpdesk software	Contact Us	Blog	Telephone skills for the helpdesk	Download trial version
Email response management	International resellers	Discussion board	Staff to clients helpdesk ratio	Service packs
Workflow and SLA managemnt	Testimonials		Staffing a helpdesk	On-line helpfile
Web self-service			How to evaluate helpdesk software	Watch video demonstrations
Knowledge base			Why use helpdesk software?	Help desk software brochures
Active Directory			Use Excel for helpdesk reporting
			People Process and Technology	Purchase information

ITIL Alignment	Consultancy	Social	Knowledge Centered Support	Product development
Incident Management	Training	Twitter	Knowledge Centered Support (KCS)	Roadmap
Problem Management	Consulting	FaceBook
	Custom Reports	YouTube
	Professional services			Latest version
				13.4.25 (25 April 2013)

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