Customer service and IT support software
Great customer service doesn't just happen.
It's the result of great people, well-defined processes, and tools to help your team help your clients. That's where HelpMaster comes in.
HelpMaster is a feature-rich, affordable help desk software solution that gives any business the ability to log, track, manage, automate and escalate customer support issues.
HelpMaster is priced to be affordable, and packed with features that scale to any size business, regardless of the process maturity level.
IT Help-desk, ITSM, Facilities Management
HelpMaster is specifically designed for use in IT helpdesk, ITSM service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service.
- For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into. Perfect for customer support management.
- For businesses looking to align their maturing support services with the principles of ITIL® and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool that will allow you to align your business with ITIL incident management, ITIL problem management, change management, knowledge management and more.
Built on the strength of feedback from thousands of users around the world, HelpMaster is a flexible tool-set that offers business of all shapes and sizes a powerful service management platform to build upon.