	Monday, May 21, 2012

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Helpdesk, CRM, Service management, and ITSM

HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single software suite. Priced to be affordable, and packed with features that scale to any size business. HelpMaster is specifically designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service.

For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into.
For businesses looking for an ITSM solution that can be aligned with the principles of ITIL and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool.

Built on the strengh of feedback from thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.

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100% functional, no time limit trial software

Download a fully functional helpdesk solution right now. During your evaluation you will receive priority technical support, installation advice and a full product code to allow you to test out every aspect of this software. Start logging jobs today!

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Features

Easy to learn and use

HelpMaster has an extensive feature set that addresses critical IT functions such as incident, problem and change management. See why the template system of HelpMaster can help you build a powerful workflow model for your business

Modules

A modular system to grow with your service desk

Each module within the HelpMaster suite has been designed to address a specific business need. Learn more about each module and how they all work together seamlessly to create a powerful workflow for your helpdesk / service desk.

Incident management

Log, track and classify incidents quickly and easily via the use of templates and a hierarchical issue classification system.

The power of templates

Build up a rich set of templates to create new job, update existing ones, and send out email. Templates can be linked together to create powerful workflow.

Problem management

Link jobs to other jobs to create workflow and incident / problem relationships. Drag 'n drop between jobs makes this quick and easy.

Smart job assignment

Assign jobs directly to a skill group, or to individuals within a skill group. Create automation rules to automatically assign jobs to the correct person or group.

Synchronize with Outlook

Synchronize HelpMaster reminders with Outlook.

Client web self-service

Give your clients a web-based portal to use. Allow them to log their own jobs, search knowledge base articles and keep their details up to date.

Microsoft technology

HelpMaster is developed using the latest Microsoft technologies. Windows 7 certified with the full power of a SQL Server database.

Everything links

Link jobs, people, companies, knowledge base articles, templates, assets and more to create a comprehensive workflow system. All in drag 'n drop!

Windows or Web

HelpMaster can be installed as a Windows client, or via the Web for a mobile workforce.

Reports

HelpMaster ships with over 120 Crystal Reports for all types of helpdesk and service management reporting. Written using the award-winning Crystal Reports authoring system.

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Testimonial

"Two years ago we were searching for an enterprise grade helpdesk software solution. After evaluating a multitude of other applications, we were fortunate enough to stumble upon HelpMaster. We were immediately overwhelmed by the elegance of the application in its flexibility, capability, feature set and reliability. It is well designed, well written and is greasing the wheels of our customer support operations every single day.

Since ditching our old legacy helpdesk software I have had the pleasure of not receiving a single phone call about problems with helpdesk software. HelpMaster has operated flawlessly for two years now. What is more amazing is the support – when we have operational questions or are seeking new features, PRD software listen and respond. This is the first time I have witnessed the perfect customer/vendor relationship in my 15 years in IT.

The licensing model also deserves mention. HelpMaster's concurrent licensing model means we pay for what we use, not for what we could potentially use, but never do. Finally, a software vendor that understands its customers’ needs.

Keep up the great work PRD!"

Chris Deegan
IT Manager
Rutledge Engineering