Customer service solutions for the whole business
Unlock the potential in your support team and business operations and realize the benefits that come from great customer support and effective IT service management.
HelpMaster gives teams the tools to deliver outstanding service and support, and is designed to work with, and scale for different levels of operational maturity.
Use best-practice service management principles to manage incidents, problems, change requests, and create workflow for your business processes.
HelpMaster changes the way people work. Optimize tasks, centralize work-queues, and provide complete visibility into all aspects of customer support and IT operations for your entire team.
HelpMaster is priced to be affordable, and packed with features that scale to any size business, regardless of the process maturity level.
IT Service Management
HelpMaster is specifically designed for use in IT helpdesk, ITSM service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service.
- For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into. Perfect for customer support management.
- For businesses looking to align their maturing support services with the principles of ITIL® and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool that will allow you to align your business with ITIL incident management, ITIL problem management, change management, knowledge management and more.