A maintenance release of HelpMaster Pro is now available.  This release fixes a number of minor issues and is a recommended upgrade for anyone currently using HelpMaster Pro v8.

The release number is 8.0.17 and does require a database patch.  This means that you will need to patch your database before using this latest version using the Database and Reports Wizard, and will need to upgrade every active desktop edition of HelpMaster Pro.  This includes all modules such as Email Manager, Priority Manager, Active Directory and the Web Interface.

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PRD Software and HelpMaster Pro will be exhibiting at the local ITSMF conference in Canberra on August 27-29 2008.

At this conference we will be demonstrating the soon to be released version of HelpMaster Pro.

If you are in Canberra during this time, drop in and visit the HelpMaster Pro booth and see all of the new features that will be available in the next version.

For more information about the conference, visit www.itsmf.org.au

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PRD Software is pleased to announce the appointment of Raku Consulting as our software partner in the North America region.

This is exciting news for clients in this region who now have local sales support, as well as training contacts and user representation.

 

All North American clients will be contacted by a representative from Raku Consulting in the near future. If you have an immediate requirement and can’t wait, please email sales@rakuconsulting.com for assistance, or let us know here and we will pass it on.

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PRD Software is pleased to announce the appointment of JournalIT Ltd as our software partner in the UK/European region.

 

This is exciting news for clients in this region who now have local sales support, as well as training contacts and user representation.

 

All UK and European clients will be contacted by a representative from JournalIT in the near future. If you have an immediate requirement and can’t wait, please email helpmasterpro@journalIT.co.uk for assistance, or let us know here and we will pass it on.

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A maintenance release of HelpMaster Pro is now available.  This release fixes a number of minor issues and is a recommended upgrade for anyone currently using HelpMaster Pro v8.

The release number is 8.0.15 and does not require a database patch.

You can download this version from the Updates and Service packs area.

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Just a quick reminder that several of the PRD team will be attending the PACRIM conference in Queensland next week. We will be joined at the conference by Russell from our new sales and support partner in the UK. If you are in the area we would love to see you. Follow the link to the PACRIM site for more information.

Of course for those who can't make it to the Gold Coast, our office is open for 'business as usual' in the event of a support issue.

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A maintenance release of HelpMaster Pro is now available.  This release fixes a number of minor issues and is a recommended upgrade for anyone currently using HelpMaster Pro v8.

The release number is 8.0.14 and does not require a database patch.

You can download this version from the Updates and Service packs area.

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Looking for reports?

PRD Software is pleased to announce a new section to the HelpMaster Pro website - the custom reports swap-shop.

This page on the website is a place where HelpMaster Pro users from all over the world can create, share and discuss helpdesk reports.  Anyone can upload a report, and PRD Software will be regularly contributing to new reports being make available.

Visit the HelpMaster Pro custom report swap-shop today.

 

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A maintenance release of HelpMaster Pro is now available.  This release fixes a number of minor issues and is a recommended upgrade for anyone currently using HelpMaster Pro v8.

The release number is 8.0.13 and does not require a database patch.

You can download this version from the Updates and Service packs area.

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A maintenance release of HelpMaster Pro is now available.  This release fixes a number of minor issues and is a recommended upgrade for anyone currently using HelpMaster Pro v8.

The release number is 8.0.11 and does not require a database patch.

You can download this version from the Updates and Service packs area.

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PRD Software is very pleased to announce the offical release of HelpMaster Pro Version 8.

V8 is the first version that we have put through the full Beta and Release Candidate process and we are very grateful for the feedback and suggestions that have contributed to the final product. The new features include AD Integration and Template Managerment with changes also to the Web Interface, Email Manager and Desktop.  More information is available here.

Register now  and download the full version of HelpMaster Pro V8 from the Support or Download pages.  Existing clients with a current AMS should receive their new registration code automatically over the next week.

There are also 'Early Worm' specials for New Clients and Clients with lapsed AMS so contact our sales staff quickly for more details.

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Here's another good reason to attend the annual PacRim helpdesk convention at the Marriot Resort on Australia's sunny Gold Coast in June 2008.  This year there will be an awards ceremony for help desk service excellence.

The awards are to identify and reward those individuals, teams and organisations who have demonstrated an unparalleled ability to succeed and support their organisations goals and objectives.

Read more about the helpdesk service excellence awards at the Terrapinn website

See you there!

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For the 10th consective year, PRD Software will be exhibiting at the annual PacRim helpdesk conference.  This year we'll be back on Australia's sunny Gold Coast and 2008 looks like it's going to be a big year.

If you are a helpdesk professional, this is the event to attend.  It's a 3 day event that has in-depth training across a wide range of service desk issues.  It's a great event to share knowledge, catch up with your vendor and generally see what's new in the helpdesk and support services industry.

For HelpMaster Pro users, it's also a great opportunity to see the latest version of HelpMaster Pro as well as meet some of the team behind the product and PRD Software.

Register today and we'll see you at Movie World for the gala dinner!

Full conference details can be found at the Terrapinn website
http://www.terrapinn.com/2008/pacrim/

 

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PRD Software is pleased to announce that HelpMaster Pro v8 Release Candidate 2 is now available.  This latest build of HelpMaster Pro address several stability and performance issues as well as providing a few new features in the Active Directory module.

Existing evaluators, or users of HelpMaster Pro v8 are encouraged to update to this latest version to take advantage of the improvements.

 

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Big news today!  HelpMaster Pro v8 Release Candidate has officially been released today.  After a successful beta testing period, PRD Software is delighted to announce the availability of HelpMaster Pro release candidate.

PRD Software would like to thank everyone who participated in the beta program and especially those who gave the product a good test and reported bug, constructive criticism and other suggestions.  Please be assured that we've taken them all on-board and are looking forward to developing HelpMaster Pro into the product that you need and have asked for.

Download a copy today!

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The 3rd beta of HelpMaster Pro has been released today.  This latest build includes many bug fixes to issues that have been reported by beta testers, as well as a few functionality updates, particularly with custom fields and custom field validation.

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Today PRD Software is pleased to release the first beta version of the next major release of HelpMaster Pro - version 8.

This next version of HelpMaster Pro features many new and exciting features, as well as an improved database design, Email Manager, and an all-new Active Directory module.

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PRD Software is excited to launch the new HelpMaster Pro website.   This website is a complete re-write of the old website and has been designed to improve navigation, content as well as user interactivity.   Tell us what you think!

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PRD Software welcomes Scott McRae to the team.  Scott will be working in our technical support area helping our clients with anything related to HelpMaster Pro.  He is currently studying a course in SQL, and makes a great coffee.  He is the coffee boss.

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PRD Software is honoured to be selected as the "successful business of the month" here in our home city of Canberra, Australia's capital city.  The award received was given by the Canberra Business Council and received attention in the local media.

Read the full story

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