Friday, May 24, 2013
 

Working at the front-line of a help desk

The front-line of a helpdesk is a busy place to be.  The phone is ringing, the email keeps coming, and the pace is relentless.  Your clients need answers, and you are the one they turn to.

Without the correct tool, the first point of contact for a helpdesk is a place where you can easily be overwhelmed.  That’s why you need a helpdesk solution that will put you in control of the helpdesk and help you to manage the constant work demands of the position.

HelpMaster allows 1st line helpdesk technicians to manage all aspects of the front-line.

Listed below are just some of the features supported in HelpMaster that are particularly useful to those working at the front line of a helpdesk.

  • Fast job logging based on templates
  • Managing the “helpdesk” email inbox
  • Total visibility into the job lifecycle
  • Job re-assignment
  • Keeping everyone notified
  • Providing answers from a knowledge base
  • Searching for previous solutions to an incident
  • Reporting on how many jobs you’ve logged vs how many jobs were closed at the front line

 

 

 
Solutions   Company  

News

  Helpdesk articles   Downloads and Evaluation
Helpdesk software   Contact Us   Blog   Telephone skills for the helpdesk   Download trial version
Email response management   International resellers   Discussion board   Staff to clients helpdesk ratio   Service packs
Workflow and SLA managemnt   Testimonials       Staffing a helpdesk   On-line helpfile
Web self-service           How to evaluate helpdesk software   Watch video demonstrations
Knowledge base           Why use helpdesk software?   Help desk software brochures
Active Directory           Use Excel for helpdesk reporting    
            People Process and Technology    Purchase information
                 
ITIL Alignment   Consultancy   Social    Knowledge Centered Support   Product development
Incident Management   Training   Twitter    Knowledge Centered Support (KCS)   Roadmap
Problem Management   Consulting   FaceBook        
    Custom Reports   YouTube        
    Professional services            Latest version
               

13.4.25  (25 April 2013)

 

australian made helpdesk softwareITSMF Australia   Cebit Australia

 


Follow HelpMaster on Twitter


Copyright 2013 PRD Software Terms Of Use Privacy Statement