New helpdesk ticket monitoring alerts - never miss a job
Keep you finger on your helpdesk pulse at all times with the HelpMaster Job Monitor.
The HelpMaster Job Monitor is a handy application that continually monitors the job count within a staff members job queue. When it is activated, the Job Monitor will provide a visual and audible alert if there is any change in the number of jobs that are assigned to a given staff member. This makes the Job Monitor a useful application to keep a watch on your job count in HelpMaster Pro, even when you are not currently logged into HelpMaster.
The Job Monitor will provide an alert if there is an increase or a decrease in any of the following :
- The number of jobs assigned to your person job queue within HelpMaster
- The number of jobs assigned to the skill group that you belong to
- The number of reminders that are associated with you
When any of these events occur, the Job Monitor will play a sound and also display a small popup window in the lower left of your computer screen, similar to an email alert.