The City of Yarra has now been using HelpMaster Pro for the past three years. During this time we have used HelpMaster Pro to log our Help Desk calls, Assets and Service Call Outs. Since we have been using HelpMaster Pro our service level and asset registration has improved 100%. In our last Council wide satisfaction survey the IS Help Desk was rated in the top 3 units for customer satisfaction. This is due to our monitored service levels, reminder e-mails of overdue jobs and e-mail notification to staff members that their jobs have been logged, worked on and then closed. Keeping the customer informed of all actions has been a major benefit to the IS Help Desk. We owe a lot of credit to HelpMaster Pro for turning our call IS Help Desk around and giving customers the confidence in our call centre.
Stephen Peatling - Australia
IS Operations & Telecommunications Co-ordinator Information Services Branch
City of Yarra - Collingwood Office