Dramatically reduce support calls to your helpdesk by allowing clients to log, view and update their own helpdesk issues. With the HelpMaster Pro web module, your helpdesk is always online, and ready to work.
Give your customers the ability to...
- Log a new support job
- Update an existing support job
- Close an existing support job
- Check on the progress of their support jobs
- Check on the progress of a collegues support job
... all via the web from anywhere in the world
...and without having to call the helpdesk!
A support portal for your clients - a web-helpdesk for your staff
The HelpMaster Pro web interface is more than just a web portal for your clients to use. Think of it as the HelpMaster Pro desktop edition for the web! This means that the full job logging and workflow power of the desktop edition is also available for your helpdesk staff to use wherever they have an internet connection.
By validating each user login, the HelpMaster Pro web interface will present a different view of the application depending on what type of person just logged in. If a client of your helpdesk logs in, then they get the "client view" - a simplified overview of their jobs and a streamlined, job logging system.
On the other hand, if a staff member logs in, they get the full power of the desktop edition with complete access to all job functionality and helpdesk visibility.
More than just an incident logging and tracking tool
In addition to allowing your clients to log and track their support requests on-line, the web module also allows your web visitors to browse your on-line knowledge base articles - without any logon or registration procedure. By simply marking your internal knowledge base articles as "web enabled", anyone browsing your website can gain full access to your knowledge base information.