Helpdesk basics pack
The helpdesk basics pack includes the powerful HelpMaster Pro desktop edition as the core helpdesk product. The desktop edition of HelpMaster Pro includes everything you need to log your incidents, manage your problems, create knowledge base articles, store asset / CI information, build powerful workflow templates and manage your clients, sites and database. Over 140 powerful Crystal Reports are included to ensure that you have complete reporting power at your fingertips.
The helpdesk basics pack includes:
Professional Pack
The professional pack offers all of the features of the basics pack, along with the powerful Priority Manager and Email Manager products. The Priority Manager allows you to create powerful and flexible workflow and escalation rules. The Email Manager is a total email response management solution that will revolutionize the way you deal with incoming email helpdesk requests. Automatically convert email into helpdesk tickets, and have the Email Manager scan, sort and reply to all subsequent email. Handles attachments, HTML, multiple inboxes and much more.
The professional pack includes:
Enterprise Pack
The enterprise pack offers all of the features of the professional pack, along with the web interface and Active Directory managers. The web interface allows a total client self-service web solution, while at the same time allows helpdesk staff to access their jobs queues via the web. Additionally, the Active Directory manager is used to populate and synchronize the HelpMaster Pro helpdesk database with your Active Directory database.
The enterprise pack includes:
