HelpMaster is never finished - we've got too many "wish list items" to develop and too many good ideas for product development.
That's why the the development team here at PRD are always busy implementing new ideas and product suggestions.
Here's what we have in store for future releases of HelpMaster.
Green = we've done it. The feature is complete and ready to go. It will be in the next release.
Black = we're still working on it, or it may appear in a later release
Have you got a good HelpMaster suggestion? Post it in the HelpMaster "Wish list" on the discussion board.
Features planned for a future release
- Recurring Reports runner and scheduler. Set a schedule, pick a report and a delivery mechanism
- Ability to select the site for a job, rather than just a client
- A dedicated "Close job" screen
- Improvements to the job finder
- Improvements to the text/HTML editor
- HTML / Rich text for jobs/actions
- More options for custom import
- More KCS / Knowledge base improvements
- A LiveFeed notice window that displays all system events
- Improvements to the Welcome screen, Messaging, Client and Site alerts
- Proactive + Reactive alerts and triggers
- Further improvements to the knowledge base and implementing more KCS principles
Previous Versions
HelpMaster 13.3.27
Release date : 27 March 2013 See what's new
New features include:
- A dockable window interface
- A notification dock window for reminders, message board, job counts and knowledge base updates
- Improved message board / broadcast message functionality
- Upgrades for 3rd party controls
- Recurring Job scheduler. Set a schedule and specify a Job Template...
- Job satisfaction survey
- More reports
- Workflow systems for designing business processes and automation
- Reverse Template Lookup - Great for understanding template dependencies
HelpMaster 12.4.24
Release date : 24 April 2012 See what's new
New features include:
- More actions for the Priority Manager - update "to be completed by" date + more
- UTC support for all date and time means that you can use HelpMaster across multiple time zones and have accurate chronology in action logs, SLA etc.
Improved attachment administration and storage options- Knowledge base auto ID generation
- Knowledge base rating system
Survey system for job resolution feedback - Updated email components for better email stability and performance
- Better support for installation of web module
- Updated Active Directory Module. New connection method and many new options
- Improved web knowledge base searching results formatting
- Social connectors for web knowledge base sharing
- New and improved reports
- Better client merge
New options for the Explorer to give greater control over custom job queues
HelpMaster 11.11.11
Release date : 16th November 2011 See what's new
New features include:
- Better support for viewing attachments
- Drag and drop email directly from Outlook into HelpMaster to log a job, or add an action to an existing job
- Web Interface client images / gravitar support
- Web Interface better support for action log
- Searching and filtering improvements for logging a job
HelpMaster 11
Release date : 6th July 2011 See what's new
New features include:
- Billing and Financial improvements for actions, jobs and clients. Read more about this
- An improved toolbar / ribbon control for product navigation
- Improved filtering for Email Manager
- Improved Job Finder for "stop the clock" time-based searching
- More reports, with improved database queries for easier custom reporting
- More "how" and "why" for the Helpfile and other HelpMaster documentation
- A new quick-pick selector for clients and sites when logging a job
- A new "plug-in" architechture for HelpMaster extensibility
A new "Job Board" to list jobs that are being worked on Moved to next version- Upgraded controls for the web interface
- Upgraded controls for the desktop edition
- Job status indicators for "stop the clock"
- General updates to 3rd party controls used by HelpMaster
- Email template "tags" for attachments for both job and actions (done)
- More options to quickly find job history from within an existing job (done)
- Job screen status bar along the bottom to indicate status, key dates etc (done)
- Miscelaneous fixes, improvements and updates
HelpMaster 10
Release date : Released 25 August 2010 - See what's new
Planned updates:
- A new licencing system.
We'll be offereing HelpMaster in 3 different versions, as well as subscription-based licencing and more.
- A new one-line text box for "Job summary" for the job screen
- Improvements to the job preview, and action log
- A new look for the job screen. We've made changes to the way the job description is displayed, as well as a dual action log viewer that will make it much easier to manage your actions
- A new, powerful email parsing engine for the Email Manager
- An improved product installer
- An improved attachments handler. We've moved the attachments from the "Attachments" button and put it on a dedicated tab on each of the entity screens.
- More functionality for the web interface
- Miscellaneous fixes, improvements and tweaks