Mode:  
Page Functions
Add New Page Current Page Settings Delete Current Page
Add Settings Delete
Copy Current Page Export Page Import Page
Copy Export Import
Module:     Pane:     Add Module To Page
Title:     Insert:     Add
Visibility:     Align:      
Common Tasks
Edit Site Settings Manage Users Manage Security Roles
Site Users Roles
Manage Files Goto Online Help View Solutions
Files Help Solutions
RegisterLogin  
  Search
 

HelpMaster Pro

 The most flexible, template driven
helpdesk software on the market

desktop | web self service | email response management | sla escalation | active directory | knowledge base

 
You are here: Products » Why HelpMaster Pro?  

 

Why HelpMaster Pro helpdesk software?

Helpdesk software is our business - that's all we do, and we are dedicated to creating the best value, fully functional helpdesk software on the market.

Choosing an appropriate solution for your helpdesk is a serious responsibility.  There are many products on the market today that provide support desk functionality, and all claim to be the right solution for you.

Listed below are several key areas where we believe that HelpMaster Pro is an outstanding solution worthy of your consideration. PRD Software has been analyzing the helpdesk software market for over 10 years and during this time have gained a solid appreciation for the strengths and weaknesses of competing products.

Product maturity and  worldwide use across diverse industry

HelpMaster Pro is a mature product. Since it’s first release back in 1995, HelpMaster Pro has been continually refined as the result of real-life exposure to hundreds of helpdesks and service centers around the world. This means that HelpMaster Pro has many proven and refined features to run a complex support centre. 

Outstanding return on investment (ROI)

HelpMaster Pro boasts an impressive list of advanced job workflow features that will improve your business productivity and provide an outstanding return on investment (ROI).  When you raise the efficiency of your staff, your internal helpdesk processes and your management, you automatically start recovering the financial outlay of any software application that assisted in such change.  HelpMaster Pro will positively affect your business right across the board, and this cannot help but to improve the bottom line.

Complete service management - one product suite

HelpMaster Pro is a multi-faceted product suite that is designed to maximize both the availability and functionality of your information, no matter how you do business with your clients and staff. Whatever entry point you have into your support channel, HelpMaster Pro can handle it. Included in the HelpMaster Pro family suite are:
  • Desktop edition for staff access
  • Web access for Staff
  • Web access for client self-service
  • Service Level Agreement (SLA) Automatic rule-based escalation
  • Automatic Email Response Management
  • Job Monitor for a dashboard overview of your support queue
  • Active Directory Integration to syncronize your AD clients with HelpMaster Pro

Furthermore, HelpMaster Pro is sold as a complete package. You get everything listed above for one set price. Once you purchase HelpMaster Pro, there are no further add-in modules to purchase. The only thing you pay for is the additional user licences.
 

Enterprise database architecture delivers superior stability and performance

HelpMaster Pro is optimized to use the full power of the Microsoft SQL Server 2005 database. Unlike other products that “water down” their database code and database architecture to suite a diverse range of different databases, HelpMaster Pro was designed and optimized exclusively for the Microsoft SQL Server 2005 database platform. This means that you get a product that will out-perform, out-scale and out-feature other products.  Furthermore, the advanced reporting query system built in to the HelpMaster Pro database means that you can quickly design, build and publish custom reports without the need for expert database administrators.

 

 

Like to know more?

If you would like to discuss any aspect of HelpMaster Pro, or why we believe that it is an outstanding solution for your helpdesk, please contact PRD Software or one of our worldwide resellers and ask to speak with any one of our sales, technical support, or software development staff and we will be happy to discuss this with you.
Links
  

Worldwide customers!
  

We've been encouraging people to email their requests rather than phoning them in. In 2004 about 5% of requests were email. Now email requests make up just over 40% of total requests....

[The HelpMaster Pro] Email Manager was introduced to log new jobs and update existing jobs automatically. This is doing the work of an extra staff member.

- Quote from a client using the Email Manager (excerpt from the Email Manager discussion board)

 

The City of Yarra has now been using HelpMaster Pro for the past three years. During this time we have used HelpMaster Pro to log our Help Desk calls, Assets and Service Call Outs. Since we have been using HelpMaster Pro our service level and asset registration has improved 100%. In our last Council wide satisfaction survey the IS Help Desk was rated in the top 3 units for customer satisfaction. This is due to our monitored service levels, reminder e-mails of overdue jobs and e-mail notification to staff members that their jobs have been logged, worked on and then closed. Keeping the customer informed of all actions has been a major benefit to the IS Help Desk. We owe a lot of credit to HelpMaster Pro for turning our call IS Help Desk around and giving customers the confidence in our call centre.

Stephen Peatling - Australia
IS Operations & Telecommunications Co-ordinator Information Services Branch
City of Yarra - Collingwood Office
 Copyright 2008 by PRD Software Terms Of Use  |  Privacy Statement