HelpMaster Technical Requirements

Microsoft SQL Server

HelpMaster requires Microsoft SQL Server as the database platform.

PRD Software recommends that either Microsoft SQL Server 2008 (R2) sp1, or SQL Server 2008 R2 Express editions or higher (SQL Server 2012/2014/2016) are used to host your HelpMaster database.

For  complete hardware and software requirements for SQL Server, please refer to the Microsoft SQL Server books on line (BOL)

Please ensure your SQL Server machine has at least 4GB RAM.

Microsoft SQL Server  web site: http://www.microsoft.com/sql

HelpMaster Desktop Edition

Hardware requirements

Hardware

Minimum requirements

Computer

Intel® or compatible Pentium class 4 processor or higher.

Memory (RAM)

At least 4Gb, preferably higher.

Hard disk space

500MB

Monitor

Video resolution works best at 1280 x 800 or higher

Pointing device

Microsoft Mouse or compatible

Software requirements

Software

Minimum requirements

Operating system

Windows Server 2008 R2, Windows 7, Windows 8, Windows 8.1 (32 bit and 64 bit versions are supported)

Microsoft .NET

3.5sp1

Email System
When using the Outlook option, requires Microsoft Outlook 2007 or higher to be installed on the same machine as the Email Manager service.
 
The Email Manager can access any email system that can be accessed via a Microsoft Outlook profile. These include, but are not limited to :
  1. Exchange
  2. POP3 / IMAP

Crystal Reports

The desktop edition of HelpMaster installs a runtime version of Crystal Reports 2011

HelpMaster Web Portal

The HelpMaster Web interface has been designed to perform under the following specifications for the machine running IIS.

Hardware requirements

Hardware

Minimum requirements

Computer

Intel® or compatible Pentium class 4 processor or higher.

Memory (RAM)

At least 4GB

Hard disk space

At least 500Mb

 

Software requirements

Software

Minimum requirements

Operating system

Windows Server 2008 R2, Windows 7, Windows 8, Windows 8.1 (32 bit and 64 bit versions are supported)

Attention

PRD Software does not recommend running the HelpMaster Web Module on any non-Microsoft platform, e.g. UNIX / LINUX / MAC / Solaris, or implementing any other method where Microsoft Windows operating systems would have to be put into emulation mode.

IIS (Internet Information Services)

Version 7 or higher

Microsoft .net Framework 1.1 and 2.0 and 3.5sp1 The HelpMaster Web Interface has been written to use Microsoft ASP.net technology and as such requires the machine that IIS is running on to have the Microsoft .net 2.0 framework installed.