HelpMaster Training and Consulting Services
Leverage your investment in PRD Helpmaster and ensure your implementation delivers on service strategies and goals by enlisting the assistance of our training and consulting services.
Training
Our professional trainers are dedicated to the IT Service Management space and not only offer application training, but can also place it in the context of best practise and ITIL.
We offer a suite of courses to enable and empower you to maximise the benefits of Helpmaster and your staff.
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Consulting
Our consultants are industry experts and can offer a range of services including installations, data migration, project management, implementation reviews, health checks and facilitated best practise workshops. We've been working in the helpdesk, service desk and ITSM space for over 20 years, and know how to get the job done.
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Remote installation and upgrade service
Worried about your next upgrade? Don't be. Let PRD Software do it for you with our remote installation and upgrade service. Stay up to date with the latest versions of HelpMaster and have our team of experts do it for you.
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Database health check and service-desk review and analysis
Ever wondered if you have HelpMaster configured in the best possible way? Let us do a thorough analysis of your database and provide you with the results. Our database analysis service is a great way to gain insight into your helpdesk practices, HelpMaster configuration and overall health of your service desk. Get a 25 page report that identifies over 100 individual database, helpdesk and service metrics.
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