Training and consulting for HelpMaster, ITSM and Knowledge Management
PRD Software offers a comprehensive range of training courses to assist staff and clients with the implementation and on-going maintenance and configuration of HelpMaster. Our training is flexible enough to accommodate delivery on site at your convenience to reduce time spent away from work by staff.
- HelpMaster overview
- HelpMaster desktop fundamentals 1
- HelpMaster desktop fundamentals 2
- HelpMaster administrator
- Template design for a smarter helpdesk
- Workflow and Process design
- Knowledge Management
- Email response management – using the Email Manager for email to ticket conversion
- Escalations, SLA and workflow – using the Priority Manager
- Web and web self-service – using the HelpMaster web interface
- The HelpMaster database and Microsoft SQL Server
- Custom reporting writing for HelpMaster using Crystal Reports, Excel and other reporting tools
- Upgrading and maintaining your HelpMaster installation and configuration
- Service management and ITSM best practice
Download the training course outline to see further details about each training course.
In-house training package
Bring your training in house with our In House Training package. We will skill up your trainer enabling them to deliver HelpMaster training as required and to as many staff as needed. The In House Training package includes the rights to reproduce the training material for internal use.
On-site, or via the web
Our training can be delivered on-site, or via the web - it's up to you. Many HelpMaster users find that our web training via TeamViewer is a convenient and cost-effective way to learn about HelpMaster, without the need to leave your computer. Our web-based training is perfect for those who have time constraints and want to break up the training over seveal days, or weeks. We are completely flexible, and will work to your time schedule - just let us know what works for you.
Your training, your way
Each organization is different, and you may opt to have the training manuals customized to meet your specific workflows and configurations. This approach is highly effective in delivering rapid staff productivity.
For additional information or to make a booking please contact us. Our training manager will contact you within a few days to discuss your needs.