PRD Software recognizes that many of our clients find it a challenge to maintain skilled HelpMaster administrators, or “product owners” that can keep one eye on the business and the other eye on the configuration of HelpMaster. For some businesses, the administrative over-head of maintaining HelpMaster and configuring it to map to current business processes becomes a task that is assigned to someone on the helpdesk/service-desk as a side-job from their main duties. The effect of this is that many businesses report that they feel they are under-utilizing the features and capabilities of HelpMaster.
With this in mind, the "HelpMaster Managed Services" is a professional service designed to ensure that your implementation of HelpMaster is always running at peak efficiency. HelpMaster Managed Services is a 12-month consultancy package where PRD Software will provide the day-to-day administrative functions as well as more involved tasks via either remote access, or on-site personnel, depending on your requirements.