Friday, September 03, 2010
 
Support options for HelpMaster

Without excellent support, any service management solution is only half a solution. PRD Software recognises this and has a dedicated and knowledgeable team of support staff ready to resolve your issue as quickly as possible.

Need some technical support?  PRD Software is pleased to offer a wide range of support options for HelpMaster.  If you cannot find what you are looking for here, please contact our technical support team, or one of our international resellers.  Please read our support terms and conditions.



 

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Knowledge base

Search or browse knowledge base articles. Here you will find a range of technical articles to assist you with troubleshooting, unexpected errors, installation, configuration, database, reporting, general use and more.  All powered by HelpMaster.

Go to Knowledge Base



  

On-line helpfile

Browse or search the latest on-line helpfile for HelpMaster concepts, how-to, and other information

Go to on-line help



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HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for sharing information, files and ideas with other HelpMaster users.


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Frequently asked questions

Have a question about HelpMaster?  Perhaps it's been asked before.  Visit here to browse a large range of questons and answers.


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Upgrades, downloads and version history

Are you using the latest version of HelpMaster?  Stay up to date with the latest product updates and service packs.  Includes the version history for each release.




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HelpMaster helpdesk

Log a new support job, update or just view an existing job with our own implementation of the HelpMaster web interface. 

Please use this for legitimate support purposes only!


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Chat

Like to chat?  Visit the on-line HelpMaster chat room to talk with other people from around the world about HelpMaster.

Go to Chat


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Useful links

This section contains a list of internet links that may be useful in maintaining and supporting your HelpMaster implementation.


 

 

Current Version is 10.0.165

Released : 25 August 2010

Download Now

Read what's new


Latest posts
HelpMaster version 8.x end-of-life notice by Rod Weir in Announcements with 0 replies
With the release of HelpMaster v10 on 25 August 2010, effective immediately, PRD Software will be retiring HelpMaster v8 from any further develop...

HelpMaster version 10 now available by Rod Weir in Announcements with 0 replies
PRD Software is happy to announce that a major new release of HelpMaster v10.0 is now available. Version 10 of HelpMaster is a major version update...

Saved search for 2 overlapping shifts by Renee Weir in Using HelpMaster Pro with 0 replies
We received the following email from a potential client who has two staffing shifts operating in a 24 hour period. "The only problem that we are hav...

Web interface timeout by Scott McKenzie in Web interface with 3 replies
One of my users advised that the web interface times out too soon.  He was trying to log a job (amongst other things) and by the time he clicked ...

.NET Frame Work 4 Problem by ping monster in General helpdesk discussion with 1 replies
 Hi... Just last week we went through Windows Update and installed .NET Frame Work 4 and HelpMaster could not be launch. Uninstalled it and it ...

.NET Framework 4 Problems by Jesse Harvey in HelpMaster Pro installation and configuration with 2 replies
Hi, We currently have Helpmaster version 9.1.5.212 packaged up for deployment to our Windows 7 environment. At the start the deployment was work...

Default Sort By for Clients, Sites, Jobs etc by Geoffrey Winchester in Wishlist with 1 replies
Would be nice if a user could set one of the fields in each screen as the default sort by for that screen. For example if I go into sites it would br...

forcing of asset entry by Timo dlvw in Wishlist with 0 replies
 Can we have an option against the job template so that we can force the entry of the asset. Currently i can create a job and have to assign a nu...

Changing of Category by Timo dlvw in HelpMaster Pro bug with 1 replies
 In V9.1.7 I can rename currently in use Categories which is ok.  However it also allows me to delete a Category even though it is used in ...

Incorrect Total Action Time calculation by Itro in HelpMaster Pro bug with 1 replies
Hi there, this one's in v9.1.6 and quite a few versions prior. Correct me if I'm wrong, but If you sum the action time of all actions found in a job ...

 

Need local support?

HelpMaster is supported around the world by a comprehensive distributor network.  If you would like to contact a HelpMaster distributor in your area, please see the international distributors page.


Feature wishes

Wish HelpMaster did something differently or new?  Do you have a good idea about how HelpMaster can be improved?  We'd love to hear about it.

 Please send us your HelpMaster feature wishes.


HelpMaster consulting

Need some on-site consulting?  Get the most out of your HelpMaster investment.

For installation, configuration, training, and consulting, please see the range of  professional services that are offered.


 

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