Communicate, collaborate and share in the HelpMaster on-line community

Get involved in the on-line discussions and resources around HelpMaster.  Share information about your experiences with the software, or working at a helpdesk, or your time in the ITSM industry.

       
 
helpdesk best practice discussion forum
   

HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for product support, sharing information, files and ideas with other HelpMaster users.


 

ITSM and Customer Service Blog    

Blog

Read the latest blogs from the HelpMaster team.  We blog about life in the helpdesk, tips and tricks with HelpMaster, ITSM topics and general industry news and events.

Go to blog


 

ITSM and Helpdesk Reports    

Report swap shop

Need helpdesk reports?  The reports swap shop is a place to discuss reporting, and swap custom reports built for HelpMaster.

Go to reports swap shop

 

November 2018 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster with 0 replies The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...

Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access with 1 replies For the up-coming November release of HelpMaster, we've updated the Job Templates so that they can be configured as "Web Forms".  ...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster with 0 replies As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...