HelpMaster Service Management Software Blog


Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

Helpdesk software developments

2012 was another great year for PRD Software and HelpMaster.  Here's some of the highlights.

v12 of HelpMaster released

A big release that included lots of new features, including the time-zone awareness.  For any software developer who has ever attempted to work out daylight savings time, UTC, multiple times zones and database storage, you know that this is a huge and complex task.  The PRD Software development team spent many hours and many whiteboard diagrams to get this right.  We're pretty proud of what we came up with, and the way we went about it.

UTC timezone DST

Check out the release notes here.

Social media!

We Tweeted, we Facebooked, we blogged, we discussed

Join in!  HelpMaster 2013 will have even more social collaboration features built right-in to the feature set.

More to come.

New clients using HelpMaster

Throughout 2012, many new companies from around the globe selected HelpMaster as their helpdesk software of choice.  Each year, the helpdesk software market gets more congested and more competitive.  There are just so many choices available on the market to cover everything.

To all of our new clients who purchased and have implemented HelpMaster during the year (including our latest client on the 24th December!), PRD Software sends out a big thank you!  We look forward to working with you in 2013 and helping you to help your clients.  Please keep sending in those feature requests - none of them are ever dismissed.  Remember to check out the HelpMaster roadmap to keep up to date with what the development team are up to.

HelpMaster European consulting

Members of the HelpMaster consulting team traveled to Europe for training, consulting and client visits in 2012.  We met with clients in Italy, France, London and The Netherlands.



What an experience!

It's great to see how HelpMaster is being used in such a diversity of industries and application.  It was great to put a face to names that we have dealing with for years.

Whilst in Europe, Rod Weir of PRD Software endevoured to catch up with as many industry folk, Twitter and Facebook persons as possible.  It was great to catch up with Barclay Rae from (ITSM consultancy), Angus Gregory from (Service Catalog), and others.  Pat time- we'll meet one day, somewhere in the world!

Signed up new resellers of HelpMaster

PRD Software are always willing to work with partners around the world to resell our helpdesk software.  2012 was a great year for this.  Several new partners were established, and we look forward to bringing you more news about this in the new year when all of the paper work has been finalized!

Exciting stuff!

Australian consulting and training

PRD Software and HelpMaster is an Australian made product, based in the nation's capital, Canberra.  During 2012, we spent a lot of time working with local clients and look forward to some big projects in 2013.  Notable work included API integration with HelpMaster, database synchonizations with Active Directory and custom report writing.

CEBIT 2012 - Darling Harbour

CeBit this year was just fantastic.  3 days of non-stop product demonstrations and with an estimated 30,000+ people through the door, that's exactly why we attend.  Great to catch up with HelpMaster clients, industry analyst and old friends.

Catch HelpMaster at CeBIT 2013 - we'll be back!

Office re-organization

After 12 years in the same office, PRD Software decided to re-organize and optimize.  As hard as it was to do, a lot of software development and helpdesk industry information and nostalgia was cleared to make way for a the way forward.

Read about The bookshelf that helped create helpdesk software

We also ensured that each developer got 3 monitors.

software development requires 3 monitors

Australian National University (ANU) international business plan competition

This year, PRD Software, worked with student from one of Australia's finest universities in the annual international business plan competition.  This was a lot of fun, and a real eye-opener.

Read all about it here on the PRD Software blog.

PRD Software will be implementing a lot of the suggestions and insights that came out of this unique exercise.  Thanks ANU!

Thank you!

Thank you to everyone that helped make 2012 another successful year for PRD Software and HelpMaster.  We've got an amazing release coming up early in 2013, and we're really looking forward to seeing what 2013 brings and how we can continue to develop and improve HelpMaster to suite your helpdesk needs.

Thanks to our clients - you're the reason we code and exist.  Thanks to our developers, our staff and our partners. 

Happy holidays everyone.

See you in 2013.


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