Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
HelpMaster has a lot of functionality. Most of it is immediately visible and obvious, however some features are a little more subtle, particularly some of the internet related ones.
In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool to build pivot-table helpdesk dashboards. For the first part in this reporting series, see http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx
Last week, PRD Software and HelpMaster once again exhibited at the annual IT tradeshow, ceBIT. (www.cebit.com.au).
Avoid the pitfalls and heart-ache of a botched ITSM software upgrade by utilizing some basic principles of regression testing the latest release of your helpdesk software.
What is regression testing?
PRD Software and HelpMaster recently exhibited at the annual ITSMFA service management conference in our home town of Canberra. Here's the recap.
Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.
2012 was another successful year for PRD Software and HelpMaster.
Why should you consider HelpMaster helpdesk software? Look at it's capabilities!
A tongue-in-cheek post inspired by a recent discussion in the Back2ITSM Facebook group about software verification schemes.
HelpMaster is an Australian helpdesk product, developed by PRD Software, based in Canberra. www.helpmasterpro.com
VersaSRS is an Australian helpdesk product, developed by VersaDev, based in Adelaide. www.versasrs.com
Both products share some notable similarities.
Is there such a thing as "ITIL compliant software?" What about blues-compliant guitars?