HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Rod Weir
Rod Weir
Rod Weir's Blog

Building a web request portal for client self-service. Part 1
A web client self-service portal is not longer just for the IT help-desk or purely in the realm of ITSM. A business portal can be used to log and track requests for IT, HR, Facilities Management, Legal, Policy and more. Learn the basic objects that HelpMaster uses to build a flexible and power web request portal.

Practical ways to improve the quality of your service-desk email communication
Practical ways to improve the quality of your service-desk email communication