HelpMaster Service Management Software Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.  

2012 was another successful year for PRD Software and HelpMaster.

Why should you consider HelpMaster helpdesk software?  Look at it's capabilities! A tongue-in-cheek post inspired by a recent discussion in the Back2ITSM Facebook group about software verification schemes.

HelpMaster is an Australian helpdesk product, developed by PRD Software, based in Canberra. www.helpmasterpro.com VersaSRS is an Australian helpdesk product, developed by VersaDev, based in Adelaide. www.versasrs.com Both products share some notable similarities.  

Is there such a thing as "ITIL compliant software?"  What about blues-compliant guitars?

As seen on the internet...

If you had to choose only 2 from the 3 words above as tools that could be used to implement service management and helpdesk delivery, which would you pick?

The face of helpdesk is changing, and it's not pretty... Do success or limited resources mean sacrificing courtesy and professionalism?

HelpMaster v11 has a new reporting foundation.  The underlying database has been changed and every single report has been re-written to give a better reporting experience.  Learn about some of the new changes in this latest version of HelpMaster.

One of the best new features of HelpMaster v11 is the powerful AddIn manager.  Using the AddIn manager, developers can create custom plug-in's that extend the functionality of HelpMaster.  Here's an example of how a plug in was created to use www.nicereply.com.  Taken from the HelpMaster helpfile.