HelpMaster Service Management Software Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


HelpMaster helpdesk software qualifications
Why should you consider HelpMaster helpdesk software?  Look at it's capabilities! A tongue-in-cheek post inspired by a recent discussion in the Back2ITSM Facebook group about software verification schemes.

HelpMaster and VersaSRS
HelpMaster is an Australian helpdesk product, developed by PRD Software, based in Canberra. www.helpmasterpro.com VersaSRS is an Australian helpdesk product, developed by VersaDev, based in Adelaide. www.versasrs.com Both products share some notable similarities.  

ITIL-compliant software and blues-compliant guitars
Is there such a thing as "ITIL compliant software?"  What about blues-compliant guitars?

Cheerful helpdesk
As seen on the internet...

People, Process and Technology
If you had to choose only 2 from the 3 words above as tools that could be used to implement service management and helpdesk delivery, which would you pick?

A look at the new reports and reporting structure in HelpMaster v11
HelpMaster v11 has a new reporting foundation.  The underlying database has been changed and every single report has been re-written to give a better reporting experience.  Learn about some of the new changes in this latest version of HelpMaster.

HelpMaster AddIn example - NiceReply.com
One of the best new features of HelpMaster v11 is the powerful AddIn manager.  Using the AddIn manager, developers can create custom plug-in's that extend the functionality of HelpMaster.  Here's an example of how a plug in was created to use www.nicereply.com.  Taken from the HelpMaster helpfile.

CeBIT 2011 - Sydney Convention Centre recap
This year PRD Software attended CeBIT 2011 as an exhibitor. Read the recap from the HelpMaster booth perspective.

HelpMaster ITSM trump card
It's a Twitter thing... http://twitter.com/#!/HelpMaster

What do you call the people you support?
The people that helpdesk and service desks support are arguably the reason such business units exist. Who would have thought that finding a common name for them would be so hard?