HelpMaster Service Management Software Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

HelpMaster v11 has a new reporting foundation.  The underlying database has been changed and every single report has been re-written to give a better reporting experience.  Learn about some of the new changes in this latest version of HelpMaster.

One of the best new features of HelpMaster v11 is the powerful AddIn manager.  Using the AddIn manager, developers can create custom plug-in's that extend the functionality of HelpMaster.  Here's an example of how a plug in was created to use www.nicereply.com.  Taken from the HelpMaster helpfile.

This year PRD Software attended CeBIT 2011 as an exhibitor. Read the recap from the HelpMaster booth perspective.

It's a Twitter thing... http://twitter.com/#!/HelpMaster

Join us for a webinar on how to integrate the award winning Specops password reset solution with your HelpMaster service desk applicaiton.

A new major release of HelpMaster is on the horizon.  Here's a few things to keep in mind that will assist in a successful upgrade.

Question:  How old is a job that was logged on Friday by the time it gets to Monday?  

The people that helpdesk and service desks support are arguably the reason such business units exist. Who would have thought that finding a common name for them would be so hard?

Does implementing ITIL alongside a service management solution make good economic sense?  Are organizations realizing a positive ROI on their ITIL initiatives and/or their service management solution of choice? What would Einstein say about EMC?

The IT Infrastructure Libary turned 20 years old recently.  Were you invited to the party?