HelpMaster Service Management Software Blog


Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

Professional telephone skills and etiquette for the helpdesk
Improving telephone skills and etiquette in a help desk environment can bring many benefits to both users and staff alike. This article contains many practical tips that can be used immediately to improve your customer service.

It was only a matter of time....
OK, so service management can be a little tricky to manage, but this!?

Another tournament, another theme.
No rain delays this least on centre court. What's Sir Cliff going to do now?

Network monitoring, SNMP traps, Email and HelpMaster
Link your network monitoring tool with the HelpMaster Email Manager to create a workflow for your network issues.

Creating custom reports in HelpMaster Pro – part 1
Creating custom reports for HelpMaster is a relatively easy thing to do.  All you need is Crystal Reports, a database, and a view.

HelpMaster and PRD Software goes to Twitter!
Can't get enough HelpMaster updates? Twitter to the rescue

The changing face of the helpdesk
Version 9 of HelpMaster Pro contains many new features.  One of the fun ones is the new theme engine.  Change the look of your HelpMaster Pro application by selecting one of the built-in themes, or create your own.

Database upgrades, software and HelpMaster goes to YouTube!
PRD Software is making movies! Check out the latest database upgrade video and check out some great software to help you manage your SQL Server databases