Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
Great to see so many HelpMaster installations with an active Email Manager.
Industry trade-shows and conventions seem to be on the decline. After 12 straight years of attending several shows each year, PRD Software and HelpMaster are trying something different.
Configuring the HelpMaster issue hierarchy is key to getting good performance and statistical reporting. A poorly configured issue hierarchy can lead to duplication, redundancy and a whole lotta system admin.
Improving telephone skills and etiquette in a help desk environment can bring many benefits to both users and staff alike. This article contains many practical tips that can be used immediately to improve your customer service.
OK, so service management can be a little tricky to manage, but this!?
No rain delays this year.....at least on centre court. What's Sir Cliff going to do now?
HelpMaster at the French Open!
Link your network monitoring tool with the HelpMaster Email Manager to create a workflow for your network issues.
Creating custom reports for HelpMaster is a relatively easy thing to do. All you need is Crystal Reports, a database, and a view.