HelpMaster Service Management Software Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

Configuring the HelpMaster issue hierarchy is key to getting good performance and statistical reporting.  A poorly configured issue hierarchy can lead to duplication, redundancy and a whole lotta system admin.

Improving telephone skills and etiquette in a help desk environment can bring many benefits to both users and staff alike. This article contains many practical tips that can be used immediately to improve your customer service.

OK, so service management can be a little tricky to manage, but this!?

No rain delays this year.....at least on centre court. What's Sir Cliff going to do now?

Link your network monitoring tool with the HelpMaster Email Manager to create a workflow for your network issues.

Creating custom reports for HelpMaster is a relatively easy thing to do.  All you need is Crystal Reports, a database, and a view.

Can't get enough HelpMaster updates? Twitter to the rescue

Version 9 of HelpMaster Pro contains many new features.  One of the fun ones is the new theme engine.  Change the look of your HelpMaster Pro application by selecting one of the built-in themes, or create your own.