HelpMaster Service Management Software Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Welcome to the financial crisis - ROI and Service Desk
This blog is a continuation of an article written for the December edition of the PRD Insider newsletter. The article was called Welcome to the Financial Crisis and discussed some simple options for reducing costs.

ITIL - What is Incident Management?
This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it? 

Towards 1000 - the millennial client
An update on www.helpmasterpro.com and who is going to be #1000?

New Video Tutorials!
Testing out some new video software!

Business as usual? No.... better than usual!
The global recession that seems imminent has an up-side for companies looking for a world class helpdesk or service desk software tool.

Always better to check first!
Don't get caught in 'dll hell' when installing HelpMaster Pro. Follow this simple advice for a better outcome.

A great tip for HelpMaster Pro - The Very Valid Issue Viewer Visualiser!
A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires!

2008 Helpdesk PACRIM conference recap
The 2008 PACRIM conference is over for another year. Here's my take on it.

Day1 - The 2008 PACRIM Helpdesk convention
Today was the opening day of the 2008 PACRIM helpdesk conference held in QLD, Australia.

HelpMaster Pro 8.1 - the upcoming release preview
Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1