HelpMaster Service Management Software Blog


Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

PRD Software is making movies! Check out the latest database upgrade video and check out some great software to help you manage your SQL Server databases

What better way to start the new year of 2009 with an upgrade to HelpMaster Pro v9!

This blog is a continuation of an article written for the December edition of the PRD Insider newsletter. The article was called Welcome to the Financial Crisis and discussed some simple options for reducing costs.

This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it? 

An update on and who is going to be #1000?

Testing out some new video software!

The global recession that seems imminent has an up-side for companies looking for a world class helpdesk or service desk software tool.

Don't get caught in 'dll hell' when installing HelpMaster Pro. Follow this simple advice for a better outcome.

A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires!

The 2008 PACRIM conference is over for another year. Here's my take on it.