HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Towards 1000 - the millennial client
An update on www.helpmasterpro.com and who is going to be #1000?

New Video Tutorials!
Testing out some new video software!

Business as usual? No.... better than usual!
The global recession that seems imminent has an up-side for companies looking for a world class helpdesk or service desk software tool.

Always better to check first!
Don't get caught in 'dll hell' when installing HelpMaster Pro. Follow this simple advice for a better outcome.

A great tip for HelpMaster Pro - The Very Valid Issue Viewer Visualiser!
A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires!

2008 Helpdesk PACRIM conference recap
The 2008 PACRIM conference is over for another year. Here's my take on it.

Day1 - The 2008 PACRIM Helpdesk convention
Today was the opening day of the 2008 PACRIM helpdesk conference held in QLD, Australia.

HelpMaster Pro 8.1 - the upcoming release preview
Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1

Understanding the "From" address when sending email from HelpMaster Pro
Email is an important part of any helpdesk operation, and HelpMaster Pro delivers a lot of options when it comes to configuring, sending and authoring email. Learn how the "From" address setting within HelpMaster Pro can help you achieve a more organized helpdesk.

Vista explorer.exe CPU 100% problem
What to do when your Vista machine's CPU runs at 100%