HelpMaster Service Management Software Blog

rss

Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


HelpMaster Administrator
HelpMaster Administrator
HelpMaster Administrator's Blog

New Video Tutorials!
Testing out some new video software!

Business as usual? No.... better than usual!
The global recession that seems imminent has an up-side for companies looking for a world class helpdesk or service desk software tool.

Always better to check first!
Don't get caught in 'dll hell' when installing HelpMaster Pro. Follow this simple advice for a better outcome.

A great tip for HelpMaster Pro - The Very Valid Issue Viewer Visualiser!
A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires!

2008 Helpdesk PACRIM conference recap
The 2008 PACRIM conference is over for another year. Here's my take on it.

Day1 - The 2008 PACRIM Helpdesk convention
Today was the opening day of the 2008 PACRIM helpdesk conference held in QLD, Australia.

HelpMaster Pro 8.1 - the upcoming release preview
Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1

Understanding the "From" address when sending email from HelpMaster Pro
Email is an important part of any helpdesk operation, and HelpMaster Pro delivers a lot of options when it comes to configuring, sending and authoring email. Learn how the "From" address setting within HelpMaster Pro can help you achieve a more organized helpdesk.

Vista explorer.exe CPU 100% problem
What to do when your Vista machine's CPU runs at 100%

How is the new website going?
Some basic stats on the rise and rise of the www.helpmasterpro.com