HelpMaster Service Management Software Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

Running the web on II7 (eg. Vista) requires a couple of small adjustments. Knowing these couple of tricks will make your life that much easier...

There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question?

Database maintenance is vital for keeping your HelpMaster Pro database working at it's peak. When was the last time you did some basic maintenance on your SQL Server database?

Where should you link to when the web is Active Directory enabled? The answer may surprise you...

The way your web interface is configured for debug may have a big impact on performance...

Last week Adam Cogan from www.SSW.com.au dropped in for a quick visit...and an impromptu code review.

A newly discovered tool (Selenium) could greatly improve the testing of HelpMaster Pro

SQL Server code camp - Charles Sturt University Wagga Wagga 2007

HelpMaster Pro release candidate

Here is my adventure getting HelpMaster Pro web interface to run on an externally hosted website (ie, using a hosting company). There were a few gotchas to consider but we got there in the end...