HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Network monitoring, SNMP traps, Email and HelpMaster
Link your network monitoring tool with the HelpMaster Email Manager to create a workflow for your network issues.

Creating custom reports in HelpMaster Pro – part 1
Creating custom reports for HelpMaster is a relatively easy thing to do.  All you need is Crystal Reports, a database, and a view.