HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Assets are not Issues!
Configuring the HelpMaster issue hierarchy is key to getting good performance and statistical reporting.  A poorly configured issue hierarchy can lead to duplication, redundancy and a whole lotta system admin.

Professional telephone skills for the helpdesk
Improving telephone skills in a help desk environment can bring many benefits to both users and staff alike. This article contains many practical tips that can be used immediately to improve your customer service.

It was only a matter of time....
OK, so service management can be a little tricky to manage, but this!?