HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Practical ways to improve the quality of your service-desk email communication
Practical ways to improve the quality of your service-desk email communication

7 Internet-enabled things that HelpMaster does that you may not have known about
HelpMaster has a lot of functionality. Most of it is immediately visible and obvious, however some features are a little more subtle, particularly some of the internet related ones.

HelpMaster AddIn example - NiceReply.com
One of the best new features of HelpMaster v11 is the powerful AddIn manager.  Using the AddIn manager, developers can create custom plug-in's that extend the functionality of HelpMaster.  Here's an example of how a plug in was created to use www.nicereply.com.  Taken from the HelpMaster helpfile.

Webinar - You forgot your password again! HelpMaster + Specops password reset
Join us for a webinar on how to integrate the award winning Specops password reset solution with your HelpMaster service desk applicaiton.

Good use of the Email Manager
Great to see so many HelpMaster installations with an active Email Manager.  

Network monitoring, SNMP traps, Email and HelpMaster
Link your network monitoring tool with the HelpMaster Email Manager to create a workflow for your network issues.